Hospitality booking cancellation / refund rights

Dayrelease

Does anyone know if I am entitled to a full refund of my deposit paid (10%).

Basically I was called about a hospitality package which sounded great for £599pp for two tickets and to secure I paid a 10% deposit over the phone.

When I recieved the booking form the costs were £599pp + £120 service charge + vat so total cost is actually over £1500 for two tickets.

I have been sent a booking form to sign and HAVE NOT signed it. If I cancel now (24 hours after agreeing on phone) am I entitled to a refund on my 10% deposit or am I "locked in"? It says on the booking form that if I cancel I still have to pay 50% of total cost but as I HAVE NOT yet signed the booking form do I have more rights?

Any help here greatly appreciated!

Thanks

unholyangel

You say hospitality event, what kind of event? Is it a hospitality event as in for businesses?

bris

As it's an event they are not subject to distance sale rights so you need to read the companies T&C's.


You do not have an automatic refund and would need to rely on the mitigating losses clause we have in contract law. This however can be very difficult if there are infinite places available.

unholyangel

bris wrote: »

As it's an event they are not subject to distance sale rights so you need to read the companies T&C's.


You do not have an automatic refund and would need to rely on the mitigating losses clause we have in contract law. This however can be very difficult if there are infinite places available.

DSRs were replaced by CCRs. Contracts for the provision of transport, accommodation or leisure services (where they are to be provided on certain dates) are exempt from the right to cancel but are not exempt from the rest of the legislation - such as giving the consumer in a durable medium all the relevant info from schedule 2 such as the total price to be paid under the contract (inclusive of any taxes) before the consumer is bound by the contract.

Dayrelease

So I am still not sure here if where I stand. It was a personal purchase for tickets to wimbledon. But she called me at my place of work. I said I wasn't interested in a corporate booking but that I may be interested on a personal level. She said that was fine. Does this make a difference?

sjbrun

The company looks like it only sells business to business hense why it called on your work phone. Any business to business sales usually gets VAT added to it after as it can be claimed back and a surcharge for events is not unusual.

You need to be careful about what you do at work, They could assume you were talking on behalf of the company, have the call recorded, invoice the company and take the company to court if they don't pay which is how these type of B2B cold call companies work.

They may think you could claim this back on expences and take a client out.

unholyangel

Is the company Keith Prowse or Sportsworld? If not, they are not authorised/dont have the right to sell hospitality packages.

I'd maybe contact your bank and see if they can help reclaim your funds (assuming you paid by card and not bank transfer). And perhaps AELTC to make them aware theres an unauthorised tout.


If it is keith prowse or sportsworld, I'd perhaps point out to them that they cannot vary the terms of a contract once it has been agreed without you agreeing to the changes. That you do not agree to the price variation and if they don't supply at the agreed price/cancel and refund your monies (choose as appropriate), you will be chasing them for all reasonable losses incurred as a result of their breach.

unholyangel

sjbrun wrote: »

The company looks like it only sells business to business hense why it called on your work phone. Any business to business sales usually gets VAT added to it after as it can be claimed back and a surcharge for events is not unusual.

You need to be careful about what you do at work, They could assume you were talking on behalf of the company, have the call recorded, invoice the company and take the company to court if they don't pay which is how these type of B2B cold call companies work.

They may think you could claim this back on expences and take a client out.

Luckily for OP, any trader claiming an individual is not a consumer must prove it.