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Shameful compensation
Hello everyone and thanks for this space. That is the first time I have to chase after a company or my consumer rights, so I am fairly new on what measures, and what ombudsman to go to. So this is what happened to me. Parcel Hero was contracted by me to send a parcel to Brazil. The parcel was a small shoe sized box…
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Help. Fake iPad scam from John Lewis.
My elderly parents have just been victims to fake iPad scam at John Lewis and are absolutely devastated. Does anyone have any advice? They are the kind of retired couple everyone regards as a sweet, generous and community focused. They live in a small town, volunteer for local causes donate to charity and are busy helping…
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Amazon complaint
Hello, I'm not sure if this is the best place or whether I have a leg to stand on but basically I feel quite aggrieved at very poor customer service from Amazon. To cut a long story short, I am about to exchange on my first flat on 6th August but clearly that's not when I'll be getting the keys to my flat. There is no…
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Low value small claims
Hi I started a claim in the small claims process last October , for a £300 carpet , long story short , i have finally had papers through from the local court , regarding mediation, which is great , but the court requires another £25 fee I thought the £25 fee i paid to process and do the claim in the first place was the…
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Argos Misleading pricing
Hi every one .we had a look at the mobile Argos web site today for some trainers for our 5 year old ,we found a pair for sale priced £5.99 we thought great a bargain ! ,click on the item in the browsed listing and suddenly it goes up to £11.99 :mad: .(we tried downloading a newer app outside the store and it did the same)…
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Damaged Goods Received
Hi all, Hoping someone can give me some advice here. I ordered a door online and it was delivered last week on Wednesday around 2pm. I didn't sign for this, my builder accepted it (even though I was at home) and only realised it had been delivered that day. This morning my builder came back and unwrapped the door to find…
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Asda complaints
Hi Does anyone know where I can find an email address to complain about service in an Asda store? Thanks
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Ebuyer partial refund on 6 months old TV
Hi, My son started Uni in October and bought a TV for £190 off EBuyer, 6 months and 1 week later it packed in. Ebuyer asked him to return the TV and sent email agreeing it was faulty beyond repair and they would replace it. A few days later they said it was no longer in stock and because of the age of the TV they would…
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Warranty on replaced items
Hi - Is anyone able to shed any light on why, oh, why, a replaced faulty item does not come with it's own 12 month guarantee? Example: I bought an XboxOne. 6 months in and both controllers are faulty. Microsoft offer that I can return them, and they will send replacements. They state however, that these replacements will…
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Rejecting used car
Hi, new to the forum so hello everyone, and hope I've posted this in the right section. I'll try keep this is short as I can - Bought a BMW 318ci se coupe from a dealer for £2290 108000k miles.Day after the car developed a knocking/heavy squeaking sound from the rear. Bought on 2nd June then broke down on 4th June with…
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Leaking Aquarium - Can I Ask For Refund Re: Not Fit For Purpose?
Hi Please could I ask your advice regarding the Sale of Goods Act, specifically the part about goods being not fit for purpose? My mum bought a 60 litre aquarium just over two and a half years ago from an aquatic centre located within a garden centre. It cost £80 on offer, I think it should've been over £100. Today, she…
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Very.co.uk charges
Me and my wife moved house last year and got a fridge freezer from very in my wife's name. Four months later we had a baby boy and my wife started suffering from post natal depression. Four months later I found a letter in my wife's name regarding not paying very. I rang up questioning the charges. Apparently my wife has…
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Asda Glasses Prescription
I had my eyes tested at Asda about 9 months ago and ordered two pairs of glasses - one for distance and another for reading. I went back after a few weeks and advised them that I was struggling with the distance glasses and that even the numbers on the freeview box were blurred. I was told that I should persevere as my…
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Help - Cardiff Cash and Carry
I need some help please. I think I may have been scammed online. Has anyone ever had any dealings with Cardiff Cash and Carry or does anyone know if they are still trading? I bought a children's bookcase online from them last Sunday and paid via debit card. I had an automated e-mail with an invoice the same day so thought…
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Groupon shafted me
Hi all. Last October I purchased a voucher through Groupon for a kayaking experience. The voucher was valid until January. I couldn't get in touch with the kayaking company, and then someone told me they're only open May-September. Groupon gave me a £17 credit (which was what I'd paid), but now I'm thinking (as I peruse…
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Cancelled Gig Travel Rip-off
Good morning. I'm one of many people who have disappointed by the cancellation of the Foo Fighters gig at Wembley this evening, though I have no animosity and wish Dave Grohl a speedy recovery. The problem that I, and I suspect many others, will have is that I bought tickets to/from Wembley with National Express. National…
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Halfords lorry wrote off my car
Hi, I parked in Halfords car park to go collect my bike. Upon arriving back to my car the Halfords delivery driver had blocked me in, with not even enough space to get between the lorry and car. After I asked the driver to move the lorry and him refusing, I got the manager. The driver then had a pop at me and the manager.…
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Debit card stolen daily
Hi, please move this to the correct forum if needed, I think I have it in the right place though. Ill keep this breif for now; Partners boy used to live witb us, after finding out he was stealing from us we kicked him out and his sister agreed to take him in. Shortly after he was arrested and sentenced to 6 months inside…
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formula one discount
Help We purchased our very expensive formula one tickets in january only to discover today that reming tickets are eing offered with a 44%discount. I have checked the terms ans conditions on our tickets and there is no mention of any sales on the tickets. Have they broken any of our statutary rights ??? Help please
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Argos compulsory phone top-up
I have just bought a Vodafone HTC desire 510 from Argos 356/9445. At checkout I was told I had to buy £10 topup. I queried this as it was not on the in store screens, but I was shown a catalogue where this is shown. I already have a Vodafone contract so the voucher is useless. The internet makes this clear - no internet…
