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Freedom of Information Act 2000
Hi, I'm not entirely sure if this is the best place for this but I've got a quick question about the FOI Act: I'm buying a house and I'm getting conflicting information as to whether it's been burgled in the past. It's not an issue if it has per se, it's more I just want to know either way. I don't want specific details,…
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My education story in the UK, share your opinion with me!!
I am an international student from China. I am studying my English course at South Chelsea international college. The college promoted a discount rate course to me last year by sending me direct e-mail, and it had been agreed in writing (e-mail). I pay 6 months English course fee and get 10 months course to study. They…
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Attachment of earnings
OK, not really a consumer rights issue but wondering if anyone can help. I have a County Court judgment against someone. I want to try and enforce it with an attachment of earnings order. I understand that she works for a bank in a back office function. Wondering if anyone had any experience of whether I could simply send…
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Dangerous rabbit enclosure
Hi there I'm new here so be gentle! I purchased an outdoor rabbit run for my two bunnies a few month back. 3 weeks ago, one of them suffered an injury to their eye which resulted in numerous trips to the vets and many medications and at the time we were unaware of what caused this. Yesterday, her sister suffered the exact…
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New mobile with intermittent fault
I got a phone with carphone warehouse 3wks ago and randomly when I make a call the other person cannot hear me unless I reboot the phone. I took into store and the bloke said "if I cannot see the fault I can't book it in". My experience so far of cpw customer service is pretty crap and now this it makes me gutted I left…
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Please help - Jewelers ruined my ring :(
Hi So forgive me if I've posted this in the wrong section but I wasn't quite sure where this would fit in. This may get quite confusing and lengthy but let me try and explain the back story is important. Rewind approximately 4 years ago me and my then boyfriend went shopping and bought an engagement ring from High street…
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Making a small claim against kitchen company
I have been waiting for over a year for my 'new', 'fitted' kitchen to be finished. There has been a cataloge of problems since day one (17 April 2014). I have emailed, phoned and now finally written two serious, pre-court letters both sent by registered mail. All of which have been ignored. I am ready to file. However, I…
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Does .co.uk web site need to stick to UK consumer rights
I purchased some glasses from a .co.uk (goggles4u.co.uk) web site about 3 months ago and was very happy with service and price till they broke. I tried to get them replaced or fixed but they said that their policy was returns within 14 days only. When I said they were not of merchantable quality and thus needed fixing…
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Taking kitchen company to small claims court
I have been waiting for over a year for my 'new', 'fitted' kitchen to be finished. There has been a cataloge of problems since day one (17 April 2014). I have emailed, phoned and now finally written two serious, pre-court letters both sent by registered mail. All of which have been ignored. I am ready to file. However, I…
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Broken frying pan.....return or bin it?
I purchased a Salters marble frying pan for £15 from Asda 3 months ago. Its fantastic , doesn't stick and is easy to clean. I've used it on an almost daily basis since buying it , a guess is that I have used it a hundred times. Two months in I noticed the handle starting to wobble a bit so I tightened the screw which…
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A tricky one - Halfords, faulty sat nav..
Bit of a tricky one. -Bought a sat nav from Halfords in store on debit card. It was on offer, the offer was: Reserve online, trade in your old sat nav and get 20% off the new one. -Went in store having reserved the sat nav. Traded in my old sat nav, got the new one with 20% off. -Sat nav develops fault about a week later,…
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What are my rights with DFS furniture store ?
Hi all, I purchased a 3-piece suite from DFS in 2008. I have had continual problems with a chair, where the cushions lose colour. I just phone the store up and they send an engineer out to redye the cushions. For info, I am under a 5 year warranty with DFS so I don't pay anything for the engineer. In 2011, DFS agreed to…
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How do I stop cold call harrassment from Energy search
I recently opened up a Hair Salon and ever since then I have been getting cold calls every day from a company called Energy Search. They pretend to be the official meter registration department to get you talking and then try to get you a better deal on your energy. So they are an energy comparison company for businesses,…
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Faulty acer laptop from Tescos
Hi I bough A acer laptop from tescos 9 months ago The CD driver motor has stopped spinning and hence stopped reading the disk The laptop has no O/S on it and I need to boot from CD to install O/S Tescos put me through to the manufacture (acer) and I have had communication problem with acer They told me I needed to do a…
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Can i get a refund on a kitchen that i haven't received yet?!
I'm going through the process of having a new kitchen fitted. As project manager I've been planning and arranging all the tradesman to attend at key stages so far no work has been undertaken! But I'm not happy with my kitchen fitter his communication has been poor and also he has over charged me heavily on certain items.…
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New take on old scam
BEWARE new take on an old scam. A relative received fake support call from someone saying they were from TalkTalk they went through the usual crap of frightening the end user by showing them the windows event viewer. The scammer wanted to pay the end user some compensation and got hold of their bank details, they then paid…
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Best Way to Pay?
Hi, I'm about to spend £15K on a motor home conversion. I've done as much search as I can on the company but there is always a niggle that the worst can happen. I have to pay half (£7.5K) up front and then the rest on completion. I was wondering if there is any particular way that's best to pay for it (company doesn't take…
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L&G pet insurance
Please advise! I'm young and stupid, and have no experience of buying insurance (or of financial matters generally). I took out pet insurance with Legal and General several months ago, since the MSE weekly email mentioned that they were offering £45 Amazon credit. This (Amazon gift cards) arrived at the weekend, and I…
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Where Do I Stand Re: Car Purchase
Hi, this is my first post on here as I am after some consumer advice. Apologies if I have got the wrong area. The story is, I have purchased a used car through eBay from a dealer. I really like the look / description of the car on the advert so I called up to leave a deposit to secure the car until I collected. I arrived a…
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Customers Courier Damaged Item, what are my rights?
Hi guys. I recently auctioned an amp on ebay. With it being a heavy item (25kg) I stated on the listing that the item was cash on collection but if the buyer wanted to send a courier they could but we would not be held liable for any damage that may occur in transit. The buyer was fine with this. They arranged for a…
