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Should I complain?
If I explain, my mistake that I didn't trawl the Travelodge website in detail to discover that I would have to pay for parking at the Gatwick Central Hotel, but I accept that... (relevant below) Issue is that when we arrive at 2am after a long flight and travel with my 10 year old daughter we are faced with two very drunk…
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Cancel.before delivery
I ordered laminate from factory direct flooring on Friday which I was told would be delivered tomorrow. I emailed them first thing asking to cancel.and they've called to say its in van for delivery and return costs are £90. They don't have a tracking number and delivery from them was only £21. It would be cheaper for me to…
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Wrist Watch being Held to Ransom! Help!!!
I would really appreciate some help with this situation, here goes: I have a friend who works for a jewellers, she recently got two rings polished and a wrist watch serviced where she works, all ok so far. However, I asked her to get me a quote for a service on another watch I have and she did and it came back at £120. I…
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Rights when buying from a company's stand at an event?
I wonder if anybody can clarify my rights in the following situation. A perfectly reputable (as far as I know) UK importer and distributor had a large marquee / stand at an event selling a mixture of discontinued products along with ex display items, damaged or missing packaging etc. The firm also has several retail shops…
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Item never arrived, company ignoring my emails.
Er, Hi! I'm looking for some advice really as I recently purchased an item from vapeinc.com which never showed up despite having paid for it. Needless to say, I contacted them via the "contact" section of their website asking the whereabouts of my product about a week after I ordered it. When I did eventually get a…
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Phone Damaged During Shipping
Hi, My girlfriend had an issue with her mobile phone where it turned off during normal use and then would not boot back up again, just gave an error message. The phone was about a year old and had a two year warranty so I arranged a return to the manufacturer, Microsoft. They took the details online and I chose a pickup…
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Very close to using the small claims court. Sony/Vtuner
Hi I think my next step is the small claims court, I thought I would run my problem over with your goodselves on the forum. I wanted a hifi unit with internet radio, so I purchased a Sony CMT-G2BNIP costing £400, from a local shop on 27th June 2014. Big mistake, I used cash, I know, sometimes you want to purchase items and…
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Amazon blocks negative reviews
I've been a long time customer of Amazon and I placed few items last week. Today I received one of the beauty product and it was only half filled in the box - facial patches (72 out of 144) which was quite unbelievable. I've been using this product for years (but never ordered this at Amazon before) so I noticed…
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Shipping from disneyworld
We got a bit carried away when we were in Orlando earlier this year, we bought a the toy castle and train set and a load of other stuff enough to fill 3boxes that were delivered the week after we got back by UPS with a charge of £95 for tax and duty. We paid tax and duty in the U.S. so why do we have to pay this again…
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Returning an item after you've used it ?
Husband bought a shaver from John Lewis at £100, he says it's not giving him a good close shave and was a total waste of money. Can he take it back to JL and get a refund or swap it for another one? He got it this morning and has only used it once to try it out. I don't personally care what he does as long as it stops him…
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Fly Drive/Small claims court advice needed urgently
In November 2014 I booked a fly drive with 4 other people to America for October. At the time, I was friends with those 4 other people. One of those other people took the place of lead passenger/booker on the fly drive. Between the 5 of us we paid the deposit and the remaining balance was split equally. A few months ago…
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On-line buying rights
Hi all I recently had a spat with an on-line supplier when I wanted to return something that I had bought that turned out to be unsuitable. When I asked to return the goods, I was told that there was a 25% restocking fee. That made me see red so I quoted them a few paras out of the new(ish) "Consumer Contract Regulations"…
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Insurance Company Charged me Twice for my premium, Gave me a small compensation
I have recently renewed my car insurance with First Central and had significant difficulties doing so. I tried to pay for my insurance premium over the phone but encountered many problems and was passed around from person to person being left on hold for long periods of time which was due to their system being down. I was…
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Money back.
I will try and keep this short and simple. My wife called into a small independent phone shop to enquire about getting my sons tablet fixed. He said it would be £35, which she thought was a fair price and paid him there and then. She didn't have the tablet with her, but said she would drop it off the following day. Unaware…
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Goods not perfoming as stated
After conversation with an online store where they assured us that it was the correct product for our needs we bought one of their 'cooling' mattress pads but it's not cooling us. We've asked to return it for a refund but they are asking us to accept 50% off because we've had it for 5 weeks (we were trying various…
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Claim against DX delivery company
This is kinda an extension of a previous thread 'courier for 55 inch lcd tv' But at a different stage. The jist, booked delivery company through third party booking agent, company damaged items in transit, both companies refuse to admit liability. Started MCOL proceedings and had a hearing where judgement was set aside. So…
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Manufacturer's responsibility or not??
Hello everyone, Just a quick question..... We have a kitchen appliance that developed a fault, as it was still under manufacturer's warranty we sent it to them for assessment. They sent the item back with a replacement part and said we should have the part fitted by a qualified electrician. I just wanted I find out whether…
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Non delivery of food
Hello All, I ordered some (perishable) food items to be delivered to my workplace. The courier says they tried to deliver at 5:30pm and no one was there, whereas I know the building is manned until 6 (after 5pm you have to use an entry phone to reqest someone to come down). They also say they left a card, which is an…
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Help Please - Returning a Faulty Item
Hello I am trying to return an arrival which arrive about 6 days ago which was dead on arrival. It was a TV tuner that did not power on. (I Have done all the necessary tests etc.) I get this email from the seller: 'We are very sorry for the trouble. Sorry we never met such a problem before. So as for that, could you please…
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Breach of Contract
Hi, I was wondering if I could get some help with an issue I have. On the 6th June 2014 I attended a show and I ended up giving my card details to an exhibitor. Got hustled into a mattress which costs £1000. The exhibitor couldn't process the £300 deposit as the machine wasn't working and subsequently took £300 on 16 June…
