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Non delivery of food
LateStarter
Posts: 364 Forumite
Hello All,
I ordered some (perishable) food items to be delivered to my workplace. The courier says they tried to deliver at 5:30pm and no one was there, whereas I know the building is manned until 6 (after 5pm you have to use an entry phone to reqest someone to come down). They also say they left a card, which is an outright lie. The seller claims that as the items couldn't be delivered, I am not due a refund.
Any idea what my rights are in this case?
Thanks.
I ordered some (perishable) food items to be delivered to my workplace. The courier says they tried to deliver at 5:30pm and no one was there, whereas I know the building is manned until 6 (after 5pm you have to use an entry phone to reqest someone to come down). They also say they left a card, which is an outright lie. The seller claims that as the items couldn't be delivered, I am not due a refund.
Any idea what my rights are in this case?
Thanks.
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