Manufacturer's responsibility or not??

Purple-flower

Hello everyone,

Just a quick question.....
We have a kitchen appliance that developed a fault, as it was still under manufacturer's warranty we sent it to them for assessment. They sent the item back with a replacement part and said we should have the part fitted by a qualified electrician.

I just wanted I find out whether it's our responsibility to have the new part fitted or the manufacturer's?

Thanks everyone!

bod1467

It depends on the warranty T&Cs. If these state it's a parts-only warranty then what they've stated is correct.

JJ_Egan

Manufactures warranty is usually an additional limited warranty over and above your SOGA rights from the vendor .

Thats a typical kitchen appliance manufactures extra warranty limited to parts only ..

wealdroam

Purple-flower wrote: »

Hello everyone,

Just a quick question.....
We have a kitchen appliance that developed a fault, as it was still under manufacturer's warranty we sent it to them for assessment. They sent the item back with a replacement part and said we should have the part fitted by a qualified electrician.

I just wanted I find out whether it's our responsibility to have the new part fitted or the manufacturer's?

Thanks everyone!

Not quite your scenario, but this extract from MSE's Consumer Rights guide may be useful in future:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.