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Statutory rights - new look boots
I bought a pair of boots in either November or December from New Look, I've worn them roughly 4 times and today the sole from one of the boots has come away from the rest of the shoe! I no longer have the receipt as I was initially happy with the boots. But these boots cost me £40 and id really like a refund or at the very…
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Help! Can I get my money back from Mattressonline
Hi, I have shortened this post to just the facts and taken out all the drama and anger as suggested by the sticky post. I bought a bed and mattress from mattressonline on the 18th of January. Paid for using a debit card. The mattress arrived promptly as promised but the bed frame was a week late, it finally arrived on the…
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Hotel used my debit card without permission
Hi I am new here and looking for advice. I booked a hotel in Manchester for my birthday but a couple of people let me down so decided to cancel as we would all have had to pay more per person. When I originally called the hotel to book they asked for a deposit and I only had £80 so the hotel accepted this as a deposit and…
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misleading information on final reciepts
hi. 4 years ago I purchased a static caravan holiday home.. I paid cash and got a correct receipt showing the correct amount I paid....to the holiday park last year I traded it in for a brand new static caravan from the same holiday park... we agreed a trade in price for my static caravan, and a cash balance... while…
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next return
i need help. i ordered a jacket via next online store. returned it in shop with 25 other items but have now noticed that it doesn't show on the return receipt you get in the shop and neither has it show online. were do i stand?
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Network provider responsibilities.
I have an HTC phone on contract with 3, the phone has developed a faulty screen so I went in to the store today to get them to send it back but was informed that it's up to me to contact HTC directly and organise for it to go back. I told them my contract is with them and that it was their responsibility but they wouldn't…
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courier refund
Hello, I'm struggling to get a refund from a courier I paid to deliver some stuff for me. He failed to carry out job stating bad weather and being let down by another client. I was offered full refund, but after 8 weeks I am still waiting. I have contacted him several times and have been told refund was sent. I have had no…
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Unusual Consumer Issue - Help Needed
In May 2014, I purchased an electric bike. No complaints about the bike itself, but due to a design fault, one of the keys snapped on the second day of use (basically they don't tell you to remove it from the battery before using the bike and my leg hit it, snapping the key in half). Since then, I've been using the 'spare'…
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Unreasonable rent increase
My landlord has told me that he is increasing my rent by £75 a month because he has had it reassessed. There is no way I can find this amount extra each month. Do I have any rights or do I just have to move at my own expense? I have an Assured Shorthold Tenancy but the agreement does not discuss maximum rent increases. Any…
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Kitchen refund
Hi, we paid a 10% deposit back in November for a kitchen from wren living, we didn't sign any paperwork regarding the order and asked the salesperson at the time if the deposit was refundable and he stated that although he shouldn't really say so bit yes it was. We have since seen another kitchen at a better price with a…
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desperately seeking answers - please help
I do hope someone on here can help me with some practical advice I rented a property through an estate agency/management company from 1st Nov 12-1st Nov 14. When I left they asked for my forwarding address and I gave it to them. I've got home to my new house today to a bill from EDF for over £2,500 which apparently relates…
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Returning goods and cancelling credit agreement
I'm hoping someone can assist us. My husband went to Currys PC World the other day to buy the new Lenovo tablet. He was told it wasn't in stock for them to show it to him, but if he paid for it they could order it in. He didn't have the money to buy it outright and wanted to take out a finance agreement. He was told he…
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Amazon tracking states 'Delivered to person' but its impossible???
An online amazon item was purchased by a friend and on the day of order, it said that it will be delivered 'late' next week. She was away from this address this week, and will be away early next week. But according to her Amazon emails, and tracking the item has been delivered early yesterday on friday. But she was not in…
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Have I got a valid claim to go to court?
Hello everyone, I have a dispute with a sofa company who have failed to refund my deposit and cancel a 'potential' order, I thaw got a little complicated but I realise I need to keep this to the point so hope I manage that :) I had seen a sofa that I liked in their showroom, the matching armchair was not on display and the…
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Mugged - in broad daylight - at Asda!
So - I decided to buy some holiday euros while the price is good so I ordered up on line and toddled of to Asda with my jar of pennies I save for holiday spends. I tipped the coins into the Coin Star machine and got my little voucher, £48, not bad! - so far so good. I then realised I'd left my currency order slip at home…
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Faulty goods - rights to have replaced
We have had a lot of problems with our recent buy of 'Julian bowen keeler tomato chairs' with the red paint coming off in places. The last replacement chair was delivered with the paint already coming off. Please could anyone tell me what rights we have to receive a replacement for this faulty chair? Also, is there anyone…
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Idealworld refunds
Has anyone had problems getting a refund from ideal world. I ordered an item 31.1.15, returned it the following day, (1/02/15). They received it back into their wharehouse on 4/02/15, (9 days ago). Despite phoning, always being transferred to India, and emailing I have yet to receive a refund, (£169.00) :mad:
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Brand new GHD's faulty and hairdresser website won't refund me!
I ordered some limited edition straighteners for £110. They arrived and when getting them at the box I noticed that the heat plates are not aligned properly nor do the plates close together - there is a gap therefore they are not fit for purpose. The hairdressers supercuts online have told me I have to send them to GHD as…
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rights when buying from a 'business' site
Hi, About to purchase online from a 'business' site, although the prices do not mention VAT - so assume they are including VAT as the total does not increase when checking out to paypal. I say business as the items are all business related. Under the very brief FAQ page it says 'all sales are final'. Is this legal? Can one…
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Wickes damaged doors
Hi all We took delivery of glazed internal doors in November to separate the living room dining room ... Arranged for a carpenter to fit them the week after on the whole we were very pleased and the fit was great There was a lot of manufacturing sawdust on the glass so we did not clean them till after fitting upon cleaning…
