Statutory rights - new look boots

thatgirlwho

I bought a pair of boots in either November or December from New Look, I've worn them roughly 4 times and today the sole from one of the boots has come away from the rest of the shoe!

I no longer have the receipt as I was initially happy with the boots.

But these boots cost me £40 and id really like a refund or at the very least an exchange/credit note

Where do my statutory rights leave me in this situation? I don't consider that these boots have lasted me a reasonable amount of time.

bod1467

Your statutory rights are for the seller to offer a remedy (repair, replace, refund - their choice effectively). As it is less than 6 months from purchase* then the seller, if they wish to avoid offering a remedy, must prove the fault was due to user misuse ... under 6 months any fault is assumed to be inherent. (After 6 months the onus of responsibility switches to the buyer to prove the fault was inherent).

* And here's the rub - you generally need proof of purchase. This does not, however, have to be a receipt. A bank or credit card statement showing the transaction is sufficient burden of proof.

(Sale of Goods Act 1979).

thatgirlwho

I paid on my card for the boots so if I can take my statement with the transaction on then this should be fine?

bod1467

As long as the company name is clear from the statement.

Note: you may have to get a manager ... the till operator will probably be confused by you not having a receipt and won't understand that a statement is OK.