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What chance return of deposit?
Hi, Advice needed pls! Have never bought used car before but yesterday put deposit on used 4x4 in a used car dealership. Asked for discount but salesman said he couldn't give discount but would include 'Land Rover' (untrue) warranty at greatly reduced price. I was actually thinking about a warranty so this might have been…
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Argos Free Gift Voucher Spend Over £50 or £100
Hi, I need advice please. I brought over £100 worth of goods from Argos on the 11/11/13 & 12/11/13. On the 12 I noticed a TV advert about the offer. There was no start date on the advert. I called customer services who said they would honour the vouchers. Today 16/11/13 I went into the store having paid parking and then…
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Garage says they don't have the money to refund my car!?
Hi, just wondered if anyone has come across anything remotely like this or has any advice at all. I am going to call Trading Standards (well, the Citizens Advice bit that you have to call first, anyway) on Monday as in their infinite wisdom they are not open at weekends when people can easily contact them...) but in the…
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PC world won't give me a refund/exchange
I purchased a tablet from PC world yesterday, after taking it home and setting it all up it developed a fault where the screen will crash and all black blocks appear over the screen. I called Microsoft and went through their troubleshooting steps, they told me the graphics card on the cpu is defective and it's a known…
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Liable for replaced parts?
As it stands so far... I recently purchased an extremely expensive (Bosch) gas hob and oven from an an online appliance website. Oven is fitted no probs. opened the brand new hob, plumber noticed that there are no rubber feet on the cast iron grates (the hob is black glass). Cutting a long story short - Bosch originally…
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MyHermes - disgraceful
Hi folks, Whilst I realise there are a few threads regarding this company, my issue is one of a fairly serious nature, and I just wanted advice on how to take a complaint higher in a company where even getting hold of Customer Services is nigh on impossible. I bought an item on Ebay, and of course paid for the delivery of…
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I candy peach, cannot get second seat...?
Hi, I bought an I candy peach 2 years ago for over £1200 including all of the accessories. I only spent this mucb as it was advertised as a pushchair that grows with your family, and thought it made more financial sense in the long run. I am now pregnant again so need the second matching seat unit but as I candy have…
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Warranty query
I recently purchased an item online which claimed to carry a 3 year parts & labour warranty. This is not the manufacturers warranty as the manufacturer only covers it for 1 year if bought direct from them (This item was purchased from a different retailer). Is this a legitimate warranty? No warranty or purchase details…
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Tesco Direct Faulty Dirt Devil
I bought a Dirt Devil vacuum from Tesco Direct in July, the motor has always got very hot very quickly and recently started cutting out. I returned it to my local Tesco store in Welshpool on Nov 5th with a receipt copy as it was paid for partly by Tesco vouchers the rest on credit card. At first I was offered a refund in…
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Rights relating to faulty goods/warranty
This time last year I bought a vacuum cleaner online through isme.com, which was added to my account on 12 months BNPL. Within 3 months, the vacuum cleaner packed up (no power to it when switched on). I contacted Vax and made a claim under the warranty; they sent a replacement within a week or so (I had to pay £5 for…
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beware of mighty deals!!!
I bought a voucher on mighty deals for a 9" all winner android tablet. I redeemed the voucher with the merchant. Mighty deals site said allow 10 working days for delivery. After 14 working days I contacted the merchant direct. Still no reply from them to this day! After 17 working days I bought from elsewhere, knowing that…
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How much can a company charge you to access your personal information?
I've been told by my car insurance it's going to cost £20 to get a copy of the phone records, but a quick google says the maximum they can charge is £10, is this right?
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Beware fix247
This is my own fault I know.. Gave my card details for 'verification' on age to watch a movie on this site. Its an American site and refused to let me watch anything. Received an email stating I wouldn't be charged anything. A week later this company had take £64 in total from my card. Card cancelled and all future…
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DW Sports membership cancellation.
I need to cancel my gym membership and understand that i have to do so in writing with 30days notice. Can anyone help me out with a letter as i see lots of people having issues. Thanks.
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Court Action ...which address to use???
I am looking to sue someone [soletrader]. His website [where I found him originally] still gives a business address which I know to be no longer in use. I think I have his home address. So here's the question..... Should I issue court papers to the 'advertised known address' which will mean I will be awarded judgement by…
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Cancelling online order - Asda George/Direct won't let me!!
Hi all, looking for some advice on this. Placed an order on Tuesday via Asda George. Their banner screams if you order before 5pm, collect in store after 5pm the next day. or 2-3 days home delivery. Now, it was for an item of clothing I needed for today, when I got the order conf, it said available to collect from…
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Toys r us - free item offer in catalogue with no expiry date shown but shop refusing
I have a copy of the Toys r Us Christmas catalogue. On the page with the Thomas items it says in the middle of the page that if you spend over £50 on Thomas items you can have a free pop up tent worth £29. I checked the T&Cs at the bottom of the page and all it said was that the £50 must exclude the price of the tent. The…
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Christmas Club
Hi, just after some info for a friend. A local newsagent offers a Christmas club, where you pick items from a catalogue, pay 20% deposit then pay the rest when you can, up to so many days before Christmas. Now my friend ordered a doll (as well as other things) but has since changed her mind about the doll as she has seen…
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Beko custromer service playing funny boggers.
Our 18 month old Beko washing machine has stopped heating water and there is a smell of unwashed, damp clothes coming from inside the drum. I've contacted Beko and they are firm, despite my quoting SOGA that the machine is out of warranty and that is the end of the matter. I've got to phone their regional engineer tomorrow…
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Carphone Warehouse order botched up... advice please?
Hi folks, really need some advice... Ordered a £149 tablet from CPW on 21st Sept 2013 for next day delivery into local store (Sat 22nd). Was picking up to give as a gift before they went away to uni that day, hence the next day delivery. Went in and was told it was in my wife's name (their admin error, but they wouldn't…
