Beware fix247

sillywithmoney2203

This is my own fault I know.. Gave my card details for 'verification' on age to watch a movie on this site. Its an American site and refused to let me watch anything. Received an email stating I wouldn't be charged anything.
A week later this company had take £64 in total from my card. Card cancelled and all future payments will be stopped. Hopefully.
Now begins the struggle of getting this money back!!! The company is based in America and its automated responses, My bank have been useless!!! In my opinion I never gave this company permission to take the money...I have been told by the bank I have no rights and its my mistake!!!
Just what I need before xmas, left me with £22 in my bank to live off for 2 weeks.

wealdroam

Can you please supply a link to the website.

As a new user you will not be able to provide a proper link, but perhaps disguise it by using 'dot' instead of '.'

Cancelling the card will not stop further payments.
You need to make sure you have cancelled any subscription as well.

sillywithmoney2203

hi its flix247 dot com

wealdroam

So on their home page you clicked on WATCH UNLIMITED MOVES and start your FREE TRIAL.
(interesting spelling of movies).

On the next screen you enter your email address and a password to create an account.
Also on that screen you have to tick a box which says:

I agree to the Terms of Use and Privacy Policy.

You cannot avoid ticking that 'I agree' box.

When you read their T&Cs, did you see:

Free Trials

Your Tecor Technologies Limited membership may start with a free trial(Regular 5 day free trial or a 5 day premium download trial). The free trial period of your membership lasts for 5 days, or as otherwise specified during sign-up. Your flix247.com 5 day free trial offer, will begin when you click on "Start Membership" during the registration process. Simply cancel anytime during your 5 day free membership, and you will not be charged. To cancel, click on "Your Account" and follow the simple cancellation instructions. If you are enjoying flix247.com, do nothing and your membership will automatically continue at the monthly subscription rate. If YOU CANCEL PRIOR TO THE END OF YOUR FREE TRIAL, THERE WILL BE NO CHARGES TO YOUR PAYMENT METHOD

We will begin billing your Payment Method for monthly membership fees at the end of the free trial period of your membership unless you cancel prior to the end of the free trial period.

So that explains that you did actually agree to them taking money after the five day free trial.

I suggest you read all those T&Cs, and a little further down you will find out how to cancel your subscription:

Cancellation

You may cancel your membership to Tecor Technologies Limited at anytime, and cancellation will be effective immediately. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS OR UNWATCHED MOVIES. To cancel, visit https://www.flix247.com site and click the words "Cancel Membership" on the "Support" page and follow the instructions for cancellation under the heading "Cancel Membership."

Make sure you do actually cancel your subscription, because as I said earlier, cancelling your card will not stop them getting money from you.

Sorry, but I don't think you are entitled to a refund of the money already taken.

sillywithmoney2203

I should have read the t and c's. I just trusted the email.
5 Days premium services || Free Trial
5 Day Premium download free trial 5 Day Premium download free trial
Recurring Transaction $0 Subtotal:
Tax:
TOTAL:
$0
$0.00
$0

sillywithmoney2203

This was very misleading. I never actually registered through flix them selves it was via another site and it only asked me to register, then add a card to verify my age due to what I wanted to watch. they have agreed to give me a refund for 1 payment as they have taken it twice. I have to wait for it to show on my statement to get the other back