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Consumer rights

Archives for October 2013

Consumer rights. SURCHARGE !
Can anyone help? Recently I've had to look for a new place to live, I found a flat to rent and as is usual with renting I've had to pay a fee for background checks and also a deposit which is paid in two installments, this means there are 3 separate transactions, I chose to pay with a credit card on all three occasions but…
follow up to prove it letter s77/8
Not sure if I am in the right forum. This is an old debt which has been sold on several times a little history it was originally a loan with Lloyds taken out in 2003, when my family member whose loan it was had a heart attack and his PPI would not pay out he defaulted on his payments and it was sold on. I arranged a…
Return and refund for bathroom suite?
Hi, I bought a sink and toilet with associated vanity units and a mirrored wall cabinet using a credit card. I took delivery on monday. The toilet vanity unit has a split in the side. The Mirror Wall cabinet has the mirror on crooked(its out by about 2 mm) and the corners of the door aren't painted properly(Its high white…
'CAPITA' how are they allowed to do this??
Following on from my thread about my daughter getting a court summons, we have now found out that she should of attended court early October to face charges for a 1 month fine for not having a TV licience, even though she didn't have a TV for the month in question. It seems that the TV guy who arrived at her door in March,…
Refund for online purchase that doesn't fit?
I recently ordered a roller blind online to replace a worn out one in a window recess between an external window and some secondary glazing. The web order form allowed specification of the recess width and height, which I measured very carefully. However, when the new blind arrived, I realised that although the width and…
Rights when buying used bike
I recently bought a used moutain bike. I found the advert on a forum, visited the seller and paid in cash. To cut a long story short, the advert stated clearly that all of the frame bearings were replaced less than a month previously. Frame bearing condition is very hard to check without disassembling the bike so when I…
How long before I'm legally required to pay an invoice?
I've recently had some plumbing work done on my flat that has tenants in. The invoice came to nearly £900 and was reasonable compared to other quotes I'd received. He gave me an invoice dated 30th Oct 2013 for the amount but it doesn't state when the payment is due by. I thought that normally as the customer, we have 30…
Legal question about a bed!
Something rather strange has happened. I recently bought a cheap bed at a massive bed warehouse/wholesalers and asked them to deliver it in 5 weeks time (so I could redecorate the room first without having a bulky bed getting in the way and possibly damaged). They phoned me and the delivery was booked for 1st November. To…
postponed bedroom fitment
I ordered fitted bedroom furniture from Hammonds, paid 80% as required and arranged delivery/fitting date. The evening before that date I was warned they may be arriving late morning. On the due day, they cancelled that fitting and rescheduled for the following week as they had delivered to the wrong fitter. I had taken a…
Vodafone & Iphone5
I purchased an iphone5 on a 2yr contract on 18/09/12 - it has now gone wrong and after a free apple diagnostic uplink it has revealed a power software problem. The phone will not recognise a charge with an icon although will take a charge very, very slowly. It won't charge above 46% and because the lightening cable isn't…
Broken camera, out of warranty and retailer not responding
Hi there, Three years and two months ago, I purchased a Nikon digital camera from Currys. Since owning the camera, the lens has failed twice. First time, Nikon replaced under warranty, second time was a few weeks back. Nikon are not interested as the warranty has ran out. I am extremely careful with my property and…
Morphy Richards Customer Care
Currently amazed at how short sited this company is showing themselves to be. Purchased a Iron which failed within the 2 year guarantee period. Good on them for offering a straight forward extended warranty. Iron failed and was replaced. The problem is the Iron has failed within 6 months! As the original purchase is just…
New washer not working-Help!
Hi Hoping you good people can help on this one. I brought a new washer dryer (Hotpoint WDL520) in early October & paid extra for it to be instaled and tested. (I wasn't in for the instal-left son in charge) The first wash it did water came back up the sink, seemed to settle down, with only a bit of water coming back up now…
Whatever happened to squeaky?
Not a consumer rights question but he was the board volunteer for the board. Why did he disappear? He was one of the better board volunteers on the site. He is sadly missed.
SOGA or managers discretion
Bought a luxury down filled quilt on Monday from TJHughes, reduced in their sale from £70 to £35, made the bed up expecting the best nights sleep we have ever had only to find that the quilt rustles every time we move, it's like sleeping inside a chrisp bag and neither of us have slept soundly since Monday night. I called…
Delonghi Coffee Machine failed from Amazon
Hi there, I bought a Delonghi Magnifica coffee machine from Amazon.co.uk 14 months ago (2 months out of warranty). A couple of months ago the steam nozzle knob broke so I bought a replacement and fitted it. A couple of weeks ago the actual steam valve the knob connects onto broke. This renders it useless as its part of the…
charged an authorised fee for cancelling a pre order!
Hi I have a quick question. My husband pre ordered an action figure from a shop online. He then changed his mind and cancelled the order. The company emailed him and said they would take 10% off his refund. He then emailed them back to say they haven't taken any money from him so therefore they can't take money off his…
CASHBACK Bosch fridge freezer through Appliances Direct
Hi I just purchased a fridge freezer through the above website. It stated that £75 cash back was available from Bosch however when I check their website the offer is not valid on this model number. Do Appliances Direct have to honour this deal as it is pretty misleading or do I simply have to lump it. Thanks John
Scam raspberry ketone diet / food suplement
I seen advertising in facebook that rassbery ketone is doing free trial and i have to pay only for postage £4 but they toke from my account £153! I cant sleep tonight as this money put me in depresion ,- i have new born baby and during pregnancy i gained 20 kg. I been terrorized by loan companies and now THIS!! :( Thanx…
Help with refund?
I made an order with GAME last week i paid for the order via paypal, part of the order was paid for straight away, the rest is in progress due to it being a pre order. i get all the confirmation emails from GAME. Next day i get emails from game saying they have cancelled my order. I am told by a person on live chat that…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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