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Returning a Bed Frame
First off, I apologise if this is an abvious answer but I am trying to get as much help as possible before i go home after work to ring. I bought a bed frame from Littlewoods on 06/06/13. Bed was delivered on 13/06/13 and assembled the same day. On Friday night, I was in bed when the 2 middle support legs bent to one side…
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Returning a new item bought instore
I was sold an accessory with my phone that the shop kept bothering me till I bought, I took it in the end knowing I can return it as per their policy but when I went to go in the next day the store was closed for over a week due to redecorating and when I went back in I was told it was too late to return it. Since they…
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Dispute With Boori over poor Quality and Unsafe Babies Cot
Hi Guys, I dunno quite where I stand here so any info/advice would be greatfully accepted, My mother in law Purchased a sold wood Cotbed and changing table for the birth of my baby girl who is now 1 and half years old. Both are part of the classic heritage teak range at Boori. The Cotbed set cost her in excess of £600, It…
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Argos won't replace faulty washing machine - 35 days old
Can anyone advise me on the best way to take this forward: On 15th May DH bought a hoover washing machine from Argos, paying on his debit card. It was delivered on 20th May. On 29th June, the machine broke down. I contacted Argos and they sent out a hoover engineer who said that the drain was blocked with limescale. He…
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Initiated court action, what next
I'll try to summerise briefly, I sent off 4 on-working laptops to be repaired through a company, they stated on website "They will get your laptop up & running" fixed price for all motherboard repairs. In a nutshell, they managed to fix none, then tried to charge me. Then refused to send the laptops back. I liaised for…
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Returning faulty goods...return postage
Hi, we all know under the DSR if I recieve faulty goods, I am entitled to a refund & return postage, but do I have the right to demand a "Returns label"(its a company that does issues these) or do I have to return at my expense, & trust I will ,A get the refund, & B they will refund the postage costs.? Question 2, what if…
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Gardening Accident
Hi, I wondered whether anyone could offer advice that I could pass on to my brother? He borrowed garden from my dad yesterday to do a little gardening. The fork had not been used before, but during its use the wooden shaft snapped resulting in laceration of a facial artery and subsequent stitches and glueing of his face…
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fridge freezer faulty.
HI, I have an AEG integrated total frost free fridge/freezer that I purchased in January 2011 from Wickes as part of my kitchen re-fit. They recommended it as the best they could offer for capacity and that no defrosting would be required. It was fitted during the kitchen fitting and began to be operational in late June…
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HP monopolised its ink cartriges - any legal solution?
Hi, I am not sure if anybody can help on this in here but after all it is about customer rights; I purchased an HP printer and wanted to keep using refilled cartridges. They would not work so I made a wee research on the topic and found out that HP apparently incorporated some software that recognizes re-manufactured…
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Mothercare selling practices
Hiya, I'm new to all of this but just after some advise. On Friday we bought a pram from Mothercare, which we were told was normally only available online, but this one had been returned to the store as the original buyer found it wouldn't fit in her car. I was told by the sales assistant the pram would be £350 if we…
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What to do now?
I bought an online diet plan from someone who I thought was reputable. She's been in magazines and national newspapers and her twitter account was full of messages praising her plan. I paid for the plan via PayPal on 26th May and after 10 days contacted her asking how long it would take. She replied saying she'd not…
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Ebuyer returns
I was bought a tablet from Ebuyer 10 months ago and, for added security, my father put it on his credit card. Sadly it has broken. The tablet was returned and found to be faulty. I still have the original sales page which states there is a two year warranty but Ebuyer say it is there company returns policy to only offer a…
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Claim credit card under Section 75 for overcharge?
I placed an order from an online store and received a written order confirmation. Based on their T/C, this order confirmation constitutes the final contract. However, after the good was invoiced and delivered, I found they charged £10 more than the confirmation. I thought it's a simple matter of refund of overcharge but…
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ghd fake rip off
hi, i bought 2 pairs of ghds from this website and stupidly thought they were the real deal, but i recieved them then went to register them and a message came up that the codes have been used numerous times and they were fake. so i e mailed to ask for the website return address but they mailed me saying they wwill not…
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Refused exchange
I'm wondering whether a shop can 'legally' refuse me an exchange on the grounds of them having a sale and being too busy?! (This is despite there being more store staff than customers!) I had a gift receipt for some items of clothing bought for my son and wanted to exchange them for something else. I also picked up…
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Ebay - iPhone I bought has been blacklisted.
Hi all, I bought an iPhone 4 from a business seller on ebay at the beginning of June, it worked perfectly well up until about 5 days ago. I went to Orange and they informed me that it has been blacklisted which is why I can't make calls or text etc. Seller offered me an exchange as it's been over 14 days since I purchased…
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Have Burton's been a bit naughty?
Went into a Burton's store today as I was looking for some new Tshirts. I saw this display which is advertising 3 for £18, so I tried one on, liked it and grabbed 2 more, then headed to the till to pay. As you can see from the display, the top line of Tshirts has the offer on every other rack, and the bottom line has 1…
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Domestic and General ..Arggggggghhhhh....
Hello all, I am at the end of the line dealing with Domestic and General and need some advice.. I had an accedent with my television and called D&G and filed a claim, they gave me a claim number and the repair company number....all good so far.. The repair company picked up the television on 26th June, and till this day,…
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Waiter spilled water on my wifes phone
A Waiter spilled wine on my wife's phone which was on the table in a cafe/bar. I phoned them to ask what they would do about it when she got home and someone took my details and said they'd speak with management and return my call. That was on Wednesday this week and we have had no call back so far (I realise its only been…
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Return postage what are my rights?
Hi there sorry if this has been covered before but I would like some advise please, I bought a pair of size 11 waders from ebay it was from an ebay seller, they sent me size 9 so I decided to return them and go and buy them locally as I needed them for an imminent fishing competition. When I contacted the seller they…
