Returning faulty goods...return postage

roddydogs

Hi, we all know under the DSR if I recieve faulty goods, I am entitled to a refund & return postage, but do I have the right to demand a "Returns label"(its a company that does issues these) or do I have to return at my expense, & trust I will ,A get the refund, & B they will refund the postage costs.?
Question 2, what if they just ignore all e-mails?
Thanks

neilmcl

Forget the DSRs. Under the SOGA you are entitled to a refund of all costs with regards a faulty item.

Tyler_Du

I thought it was that unless they state otherwise, they cover return postage. Check the T & Cs

roddydogs

I am entitled to a full refund, & they are liable for the postage, my question was can I insist on a "return label" & what do I do if they just ignore me. Its only low value £5, so not worth "small claims"

Toxteth_OGrady

Quote Section 36 of SOGA and tell them the goods are available for collection, should they wish to arrange a courier.

http://www.legislation.gov.uk/ukpga/1979/54/section/36

wealdroam

roddydogs wrote: »

I am entitled to a full refund, & they are liable for the postage, my question was can I insist on a "return label" & what do I do if they just ignore me. Its only low value £5, so not worth "small claims"

Ok, to answer you questions:

You cannot insist on a return label.

If they ignore you, then you either try harder to get their attention or forget it.

Hope that helps.

frugal_mike

Tyler_Durden_UK wrote: »

I thought it was that unless they state otherwise, they cover return postage. Check the T & Cs

That's for cancelling contracts under the Distance Selling Regulations, but if the goods are faulty you should cancel under the Sale of Goods Act which states that the seller covers return postage. The terms and conditions can't contract that out.

bris

You can't insist on a returs label because they have the right to inspect the goods to make sure they are faulty and not user damaged etc.

When the fault is confirmed then they must cover your reasonable postage costs, any decent company will do this.

derrick

frugal_mike wrote: »

That's for cancelling contracts under the Distance Selling Regulations, but if the goods are faulty you should cancel under the Sale of Goods Act which states that the seller covers return postage. The terms and conditions can't contract that out.

You can also cancel under DSR for the same reason, and the seller has to pay the return p&p.

From page 27; -
Who pays for returning the goods if the consumer cancels an order?


"3.57 If the goods are faulty or do not comply with the contract, you will have to pay for their return whatever the circumstances."


.