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John Lewis - Buy TV and get free blueray player
I ordered a TV from John Lewis, I noticed that there was another offer for the same TV with a free DVD. I ordered a TV which said free DVD. While looking for a stand I noticed that the same product was over £100 cheaper on another site. I sent this to John Lewis and they said because I bought a bundle they cannot match it…
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HSBC put me onto Debt Collections when I'm not in debt?!
I have an HSBC bank account and credit card with an auto direct debit set up between them, so my credit card automatically siphens money from the bank account when it needs it. Today my phone stopped working and my credit card stopped working! I called HSBC to find out what's going on. After 45 minutes on the phone, they…
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Bought a £23k kitchen and its flat packed
Hi all. I bought a Kitchen from poliform uk in London, the furniture alone come to around £23k so with appliances and worktops its running close to £50k. Poliform are suppling the furniture only however when the kitchen arrived I found that one of the tall units came flat packed. I am VERY unhappy about this. The above…
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ISP debt demand out of the blue
Hello [Reposting this message that I originally put in the internet service provider forum, as it may be more relevant here.] I have been stunned this morning by an unexpected letter from Vodafone / Demon Internet / Thus / whatever they're called nowadays and would welcome any opinions and whether I have a leg to stand on…
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Insurance pay out u-turn: can they do it?
Bit of a long story but any advice is welcome. My car was recently stolen after the keys were lost in the street. After a long (2month) process, involving 2 hours of interviews with the insurer's investigating agency, they finally agreed to pay out. We found this out via a phone call; one to my wife, and one when i called…
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Argos bicycle returns policy
I bought a new bike from Argos approximately 3 months ago, the last time I was out riding on it the left hand pedal seemed extremely wobbly and after a few miles the crank arm fell off the shaft. I have unsuccessfully attempted to replace the crank arm back on its shaft but there is a huge amount of play in it, on…
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Sale of Goods Act - advice please
A poster on the techie board suggested I try here for some advice. My Panasonic HDD DVD Recorder has completely packed up - no power in it whatsoever - after just 16 months, but of course 4 months out of the standard 12 month warranty. I bought it from Amazon, who didn't want to know and said contact Panasonic, who also…
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Sand in camera??
Had a camera for 11 months, used on only one holiday and it stopped working. Sent back to Cannon via Argos, told can be repaired for £80 due to sand in camera (camera only cost £100) or will cost £30 to get camera back unrepaired. Is this reasonable?, can so much sand get into a new camera?, do I have any consumer…
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Grrr Cold Caller-ADT
:mad:What is it with these salesmen that they dont understand what a cold call is and when its not wanted:mad: Several times now ADT have called and I have pointed out the NO COLD CALLERS notice clearly displayed in the door, yet they insist it is not a cold call. THIS provokes me even more and they get short shrift to…
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Faulty washing machine
Hi. My elderly father bought a washing machine from his local Currys store. It developed a fault & they directed us to the manufacturers helpline. Suffice to say this has been a 5 week pain. As I understand the Sale of Goods Act, if he had purchased something which we could have physically returned, we could have refused…
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UV Lamp warranty - Millennium Nails LTd and Groupon
Hoping someone can give me some advice ( 1/2 months ago I purchased a UV gel polish kit including lamp from Millenium Nails ltd using a Groupon. The lamp has had a couple of issues that I have been unable to get resolved as the customer service from Millenium is atrocious! The lamp suffered complete failure at a clients…
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careless health & saftey managers.
hi I contacted a super market to warn them of a dangerous trip hazard right at the edge of their car park. and that i had seen a lady with a push chair trip into the path of the traffic. please see photos. below. In short they told me that it was not their duty to resolve the hazard as the land is owned by the council and…
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Distance Seller wants us to pay by Chip & Pin?
Hello everybody! :beer: We are trying to buy some Cordless Garden tools, to the value of over £1000. Lawn Mower, Strimmer, hedge trimmer, and so on etc. After weeks of getting quotes, we agreed to go with shop no. 1. They said they would deliver the items within 3 days after payment. As soon as it came time to pay, the…
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Warranty Transfers
Hi, Apologies in advance if already posted (tried search - nothing came up) I recently bought a laptop off ebay that still has 6 months warranty left on it. I asked the seller to transfer the warranty but he was unable to as he also did the same thing and the original seller never transferred across to him. Warranty is…
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Parking fine by tesco ! Help!!!! ?
TESCO ~ SOUTHEND ~ RBS WORKERS .... Company doesn't have enough space ... daughter starts company .... saves for a car ..... now gets fined for sitting there 4 to 5 hours ... HighView Parking does she have to pay ??? spends money in Tesco both morning and lunch EVERY SINGLE DAY OF THE WEEK !! appears unethical .... Can Law…
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Not sure where we stand - more sofa woes
I hope that someone can give me some advice about our rights in the situation we currently find ourselves in, because I've got a really horrible feeling that we'll end up out of pocket. We ordered a three piece suite from a local independent retailer in late January and my partner paid a deposit by debit card. As I wanted…
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Undelivered tiles bought - Any advice appreciated
Hi all, On the 8th June I recently bought £1600 worth or tiles with all the necessary materials to lay them from Al Murad's tiles in York, my girlfriend has now seen some others she likes for a lot less money.. These tiles are still awaiting to be delivered. I went to ask for a refund but was shown the contract on the…
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damaged goods in transit - refund advice please!
Hello I purchased tiles online and they were delivered on Monday. On inspecting them yesterday, I found that 2 whole boxes of tiles were broken in the corner (this wasn't obvious on delivery as the box had an open top and they looked complete). I emailed today to complain and was told that their terms and conditions state…
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Building society gives ex husband account balances
My ex husband deposits irregularly a small sum of money in 2 building society accounts I have for my kids. My name is on the accounts and so are the kids names, I keep the pass book. He lives abroad to avoid having to make regular payments for the kids. Last week he went into building society and deposited money and asked…
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Direct debit error
Hi I have recently realised that money has continued to be taken from my bank account for months AFTER I had written to cancel my gym membership. Can I reclaim this or do I have no rights as I should have spotted that the company had continued to take payments myself? I know the gym received my letter to cancel my…
