Bought a £23k kitchen and its flat packed

LazyDoc

Hi all.

I bought a Kitchen from poliform uk in London, the furniture alone come to around £23k so with appliances and worktops its running close to £50k.

Poliform are suppling the furniture only however when the kitchen arrived I found that one of the tall units came flat packed.


I am VERY unhappy about this. The above unit cost close the £7k alone, its quite a complicated unit with pocket doors and if I try and put it together its never going to be right.

I spoke to the showroom and they are not interested, they have offered to come and put it together for £350 but to be honest if should have come out of the factory in pre assembled. I was told when I bought the kitchen that it comes preassembled.

I am going to have a chat to my solicitor next week but does anyone have any suggestions? I have called my credit card company so hopefully they can dispute the transaction.

I paid the first payment in the shop and the second payment over the phone.

arcon5

If they told you it would come pre-assembled then get back on the phone to them and tell them to perform the contract agreed or you will reject the whole lot under the Sales of Goods Act. Only problem is if they deny telling you this or if they turn around and say the discrepancy is so minor it would be unreasonable to do so.

Disputing the transaction isn't the way to go, at least at this stage!

leveller2911

Is it possible the reason it came flat packed was access problems?. No point sending an assembled unit which may be damaged delivering it.

£350-00 for assembling a single unit is a joke, even if it does have pocket doors. Check the small print very carefully.

bris

Get your fitter to put it together. If you can't assemble it then you have no chance of installing the kitchen so your fitter will do it, or this is a wind up, I go with the latter.

Herongull

Arcon is right, if the goods are not as described you can reject them and claim a full refund if you move quickly under SOGA.

You may also be able to claim there was misrepresentation - see:
http://www.which.co.uk/consumer-rights/regulation/misrepresentation-act-1967/.

With misrepresentation you can rescind the contract or claim damages eg the cost of getting someone else to assemble the units.

melbury

That sounds like one incredibly expensive kitchen - £7K for one unit:eek:

Surely you could have got a beautiful hand built kitchen for £23K.

bris

melbury wrote: »

That sounds like one incredibly expensive kitchen - £7K for one unit:eek:

Surely you could have got a beautiful hand built kitchen for £23K.

I'd love to see what fridgefreezer, cooker etc would come to 27k.

Tbh anyone who has 50k to splash out on a kitchen wouldn't worry about the little expense of putting an important unit together, pull the other one.

kazwookie

TBH far too much money to spend on kitchen units, send the whole lot back andf get a refund!

Nilrem

For the sort of price the op quotes, I'd be hoping for solid wood custom made.

As for one unit coming flat pack, my guess would be that it could be too big to ship otherwise, especially if tall and reasonably wide It's hard enough getting some flat pack wardrobes through doorways, let alone ready to fit units)..

BlueC

Sorry OP but sounds like you have more money than sense. £50k on a kitchen?!

katejo

BlueC wrote: »

Sorry OP but sounds like you have more money than sense. £50k on a kitchen?!

My whole kitchen (including labour to re-plaster parts and rewiring etc. plus all the new appliances) cost me 12K last summer and that was not flat pack. You are spending way in excess of what I spent to buy my first place.