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Samsung washing machine (2nd one in 3 weeks)
Hi, i would like to know my rights with regards to my washing machine (sorry its a long story) I bought an Ecobubble washing machine from Currys on 13/04/13 and was delivered the next day. Machine was rattling so loud i could hear it in the barn across the yard while on spin, contact Samsung they send an engineer out, he…
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Concert ticket refund
Hi, I have booked 2 tickets to go and watch Bon Jovi on their UK tour next month. However, it is confirmed on the band's website that Richie Sambora (lead guitarist) isn't performing on this leg of the tour. The statement exactly is the following: "Any customer that wishes to refund their ticket to any Bon Jovi show in…
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Broken iPhone
Hi Just after a bit of advice. I purchased a replica drinking cup off a website called Abbey Horn last week. You can find it on there by searching for PCB. It won't let me post a link for some reason. I decided to use this when I went to bed last night for water. Upon waking this morning the it had leaked and completely…
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Gas Meter - My Rights?
Had a letter from the Gas Company informing me they will be replacing the old pipes with plastic in our area. One of the guys spoke to my wife and said we could end up with one of those horrible white boxes on the outside of the house :mad: The current meter is under the stairs about 10ft from the front door I really don't…
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Do I have recourse under the doorstep selling regulations?
Hi, hope some legal beaver on here can throw me a line or two! I run a small one-man+wife sized ltd co, from home. I've been pulling my hair out regarding a bad payer after taking a hit (now at almost 500 days on £12k) and after one debt recovery agency got nowhere fast, I moved the account to another collections firm with…
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Skechers Shape Ups Returns - settlement
Hi there, I noticed today on the news that Skechers Shape Ups have basically been found to be useless, and have some sort of law settlement going on. It is stated on the website and in many papers that they are refunding anyone who bought the shoes that are listed on their settlement page. However, the site only lists…
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Harveys furniture - my rights on deposit refund? - goods not delivered (Yet)
I placed an order at the Harveys store on the 28th January, and paid the deposit (£187 on a sofa of £1218). (did not require any finance) A delivery time of 11-13 weeks was quoted on the invoice, as a guide. They continued to delay delivery, and i was contacted last week saying that the sofa will be available for delivery…
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Call out charge wasn't previously mentioned
Hello, I recently found a company on the internet who carried out leather sofa repairs. I emailed them with the problem, that the springs needed replacing. Although the website stated that no reply would be received out of working hours, I received a reply within the hour, which I thought was very good. They did not ask…
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Rights regarding product warranty
Hi everyone, Some advise please. I'm looking to get my hubby a particular set of hair clippers for his birthday. Now the ones I want to get him are £60 in shops but I've found an Ebay seller who are selling them as "new other" for £31. Now in the blurb it says... Please note this product is an official factory graded item:…
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debit card chargeback for counterfeit goods?
Right, I'll keep this really simple. I ordered some stuff of a website called DHGate believing it was real. I have not been kicked off ebay and am thousands of pounds down. It was all ordered on my visa debit card. Halifax. I have evidence from the real company saying this stuff is fake. I cannot do anything with it, as I…
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Faulty Repair
Situation: Bought an iron a couple of years back, needed to get the sole plate replace. Purchased a new sole plate from manufacturers website. Repair: Obtained 2 verbal quotes from local electrical repair shops. When with the one closest who told me as I had the part then it would be no problem for them to do it. Outcome:…
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refund problem
Hi all, On Saturday, I went to Morrisons and purchased 3 items - 2 different items and some oven cleaner (yes, my life is that exciting, LOL!). Anyway, I got home, and one of the lightbulbs was wrong - although it was in a bayonet cap box, it was actually a screw bulb. Slightly annoyed though accepting that these things…
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Newspaper Bill Help
Just looking for a bit of advice, I've received a bill from my local newsagents for my newspapers and magazines since 2005. Previously I had asked for a bill on repeated occasions and stopped in 2008 as although I was assured a bill would be forthcoming, none arrived. I have now received a bill for £1900, I fully intend to…
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Hotpoint fridge freezer
Hi I bought a hotpoint fridge freezer in October 2009. It has started going wrong. The fridge keeps getting warm and the only way to get it working again is to defrost it. The freezer works fine. I had a hotpoint engineer out today and he has ' modified' it by taking the front control panel and cutting one of the wires! My…
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Sale Goods
I ordered a pair of shoes in a sale from a site I use all the time, never had to return anything to them until now. They say that due to being sale goods, as highlighted on my invoice, I'm not entitled to a refund, but only an exchange, the shoes were returned within 7 days. They have nothing else that I want, so I want a…
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Beko washing machine - less than 1 year old
I bought a Beko integrated washing machine from Currys in store in June 2012 I also took out their whatever happens cover (covers breakdown, accidental damage etc and when we bought it we were told that if it broke down more than 3 times, it would be replaced) It has always had problems with excessive vibrations (we…
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On The Beach - Holiday Issue
Hi all, long time lurker but need some advice. Just came back from a week away in turkey and had a nightmare. Booked with On The Beach a few days before we left. PLease note that OTB state they are an intermediary and only provide the service and our contract is with the 3 suppliers, namely: Thmpson - Flights Fiesta -…
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John Lewis no help
Hello, basically my complaint is, I bought a ex-display Apple Mac from JL for £1100. 10 month later it stopped working, I took it back, and they told me it 'could take up to two weeks' to get fixed. So I postponed moving abroad for another week. After no correspondence from them, I had called them 4 times to try and find…
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Pitch TV gone into Administration
This bunch debited my card this morning for a product I cancelled on the 3rd May. I have called and tried cancelling with this bunch only to be fobbed off. However, I understand from their website they have gone into Administration. Pitch TV has sadly gone into Administration and is no longer accepting customer orders. If…
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Consumer right regarding software download
Hello, I purchased a game yesterday from the Nintento eShop. After 22hrs the game has still not downloaded (its about half way done) and I think this is an unacceptable delay. I have a high speed connection (120MB Virgin) and the Wii U is located next to my router - I'm techie enough to be fairly sure this isn't a problem…
