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Course not as advertised-rights?
Hi, I'm asking this on behalf of my DH. He recently went on a course to update his qualification as he needs to apply for a new SIA badge. The course was advertised on the website of a local reputable company as being the exact course that he needed, however when he got to the course they didn't supply him with the extra…
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cancelling SKY
Good Morning everyone, just a quick question, last year when moving house a friend of mine phoned up to notify SKY of her house move, and to arrange for them to transfer everything to the new home, on requesting this, SKY told her becaise she was moving she would have to take out a new 12 month contract. My question is ,…
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Sports Direct no exchange
I bought a pair of trainers for my 2 year old son. He wore them once and the blue dye seemed to run on both trainers. I took them back to sports direct - I have lost the receipt and they refused to exchange them saying that my son must of done it himself. They even accused him of kicking walls. The man said that is would…
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Faulty cooker-where do I stand?
I have a 'Stoves' freestanding gas cooker, had it for about 3 years now. It has developed a fault, I can turn on the gas rings with the lid closed. It is meant to have a safety shut off, but this has failed. I called them and they want £130 for an engineer to come and repair/replace it, but I said Im not happy paying for…
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Citizens Advice Bureau for Oyster?
I wanted to post this in the CAB section of MSE, but it's no longer available to post in? Anyway, here's my question - concerns law + Oyster: https://forums.moneysavingexpert.com/discussion/comment/61208693#Comment_61208693
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Getting out of Orange Broadband contract
Hi there, apologies if this isn't the right board, We were going to change out Broadband from Orange to Sky a couple of months ago, rang Orange for MAC and was offered a better deal so kept Orange but since then its gone right downhill it drops at least once every hour (ive 2 Brighboxes and tried both but still the same…
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Late delivery of lamp table by DFS
I ordered a lamp table at DFS in early March. I was told by the sales assistant it would be delivered by six weeks and I paid a deposit of £100 - cash unfortunately :( . On the sales receipt it says delivery in approximately six weeks. It is now double that time and it still has not arrived. I went to the store to query…
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Parcel2Go lost parcel and claim for negligence
Hi all A few weeks ago I sold my Optoma projector on ebay for 250 pounds (net of ebay fees). I decided to post the item via the Parcel2Go website - the courier I selected was Citi-link. A week after posting I got a message from the buyer saying that he hadn't received the item. I contacted Citi-link who confirmed that the…
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Patio dining set gone rusty
Just wondering if someone can offer some advice. My parents purchased a patio dining set last June from ASDA Direct. It wasn't a particularly cheap set, think it cost about £250. When they have come to get it out for this summe it has gone really rusty. The chairs in particular are almost covered in rust. It's not even a…
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Misinformation on a website
I was told last November via The British and Irish Lions website an incorrect venue for a match. Based on that information I booked my flights to and around Australia. To change my flights and buy the necessary new one costed £364 in total. The British Lions subsequently altered their website to say a correct fixture list.…
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Section 75 Credit Card Payment Question
Hi, I am considering purchasing a brand new car from an online car broker, which requires me to place my order via the brokers website and provide my credit card details to the broker to facilitate the payment of a £500 deposit from my credit card. However my details are then passed onto the dealership that will be…
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TV Licence
Hi, I missed a payment on my TV licence and have been advised that it is likely I will face legal action for this (in spite of having a current TV licence prior to this and reinstating my payment plan immediately after this was brought to my attention when a TV Licensing Officer turned up at my door). I believe I have…
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Letter from debt collector
Hey, can anybody give me any advice? Basically, I cancelled a gym membership (to the gyms agreed terms and conditions), they then rang me and offered me a free month (which I took) then once the free month was up I cancelled my membership again (to the gyms agreed terms and conditions). Now, 4 months later I have a letter…
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my rights on faulty car
Hi, I don't know if anybody might be able to give some guidance here for me. I bought a car new from a dealer nearly 3 and a half years ago. In that time the car had developed the same fault 3 times and was fixed under warranty. It is out of warranty now but the same fault has occurred again. it seams to appear every 7-10…
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faulty item on ebay but past protection period - help
hi all I brought a tablet from an ebay shop, new in march. after a month it wouldnt turn off and kept freezing on a few ocassions, i contacted them and they did get back to me, giving me a few things to try. it worked and i didnt have any other problems with it. then last night i turned it on and it wouldnt come on,…
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Sunmaster Complaint- 8 months later response. Consumer rights?
My mother last august bought me a holiday to Ibiza with my brother for my 23rd birthday. She booked it with sunmaster. Originally she booked a 3 star hotel, but they rang her and told her that hotel was fully booked so they would arrange 'the same' standard. This meant that the hotel weant from 3 star to 2 stars. When I…
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Dispute with tiler over cost
Hello, On recommendation, we hired a professional tiler to tile up our kitchen (24 square meters). He verbally quoted us £160 daily rate and he estimated that the job would last 4 days. We gave him the go ahead. On the first day he worked 8.15am-4pm. On the second day he worked 8.30am-3pm On the third day he worked…
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Ocado - returning wrong item
Hi all, I ordered 3 medium sized cloth nappies from Ocado and received 2 medium and one large, their mistake. CS initially said I have to wait in for the item to be collected and refused to refund me until this has been done. I am in the process of moving house so cannot commit to a set time at the moment and I'm not…
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no insurance refund made me overdrawn
Hi My wife took out insurance online with esure, then when we phoned up about my insurance we changed to multicar style policy, but they had to cancel the wife's first policy and refund the upfront payment, but also take a new payment for the new policy over the phone. They said 3 working days for the refund. The 3 days…
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Magazine subscription cancellation and claim
I can't find another forum more suitable to post this query, so here goes. Several years ago, I arranged a subscription to a magazine (PC Advisor) through a firm called "The Magazine Service" based in Ringwood Hampshire BH24 1HD. This firm - and there are others like iSubscribe - is an agent or intermediary which offers to…
