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Another courier reseller lost package!
Hello all, I could do with some advice please with regard to myparceldelivery.com and a package that has gone missing. I paid for the basic delivery of a parcel to the uk, it was well packaged and I took it to a local Hermes delivery point. The updates on the myparceldelivery account state the following: 27/04/13 04:52…
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Orange guarantee issue
Hi all, hope somebody can help me. I took out a mobile phone on contract from Orange some 8 months ago - 2 year contract and last month the phone just died on me. There is an issue with the phone that this does sometimes happen, and if there are instances of sudden deaths like I had, mobile phone companies will take the…
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Claiming Costs for Install & Removal to Return Faulty Goods
What did you buy? http://solarimmersion.co.uk/ - A thing to heat my hot water from solar PV When did you buy it? 7/4/13 Where from? internet How did you pay? Paypal, then paypal took from my credit card What went wrong? It stopped working - no longer heats the hot water! What are the vendors telling you? I've to return it…
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Cancelling phone contract - direct debit
I took out a contract on the 16gb iPhone 5 with Three, before changing my mind (within the 14 day cooling-off period) and had the handset exchanged in-store for the 64gb version. This involved Three cancelling the contract taken out on the 16gb model, and me entering into a new contract for the 64gb model. It transpires…
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Hotel charged me for
My boyfriend and I recently went for a short trip in Reims, France. We were due to arrive at 3am in the morning, so I emailed the hotel we wanted to book asking if we would be able to check in at that time. The receptionist replied to me saying that nobody would be there so they would email me a code to access the building…
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Bank statement as receipt?
Hi, Ive heard conflicting information on whether this is acceptable. I bought a baby walker from asda and the wheel fell off a few weeks later, thing is I bought it in with a large food shop and theres no code or reference showing for that transaction it simply says ASDA CD **** - the * being the last 4 digits of my card.…
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is an email quote binding
we were looking 4 rent holiday let and sent a request to the agent for a property for 5 people for 5 days, they replied with a price, i rang and asked a few qustions confirmed the price and put the property on hold. i rang back the next day and said wed take it to be told that the was a 50 pound uplift for the 5th person,…
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Incorrectly priced hotel room
Hi, 1st time poster, not sure if this is in the right place but here goes.... - booked hotel room online, price quoted was £7 (ok yes it did seem too good to be true!) - got email confirmation - just had another email stating price quoted was for single occupancy & would be £75 although it didn't say that on the website or…
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new guarantee on replaced ipad from John Lewis
hi, i purchased an ipad 2 from john lewis 13 months ago (with a two year guarantee) and the button is faulty. john lewis have offered me a replacement but then said to me that the guarantee will only run for another 11 months? is this correct? i thought i was entitled to another 2 years as the ipad has been replaced. thanks
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10% Penalty Fee on Refund
Ordered some electronic computer goods with an estimated delivery in 7 days from date of order. Rang Imperial Price dot Com to enquire about delivery and was told delivery was now going to take 15 days. So I asked that the order was cancelled. I was then told that a refund would be issued less a 10% penalty - as per their…
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HELP! Website Designer Taken My Money
3 months ago I paid a web designer to create a website for me, I have paid over £600 for this website. The website still is not finished and not fit for the purpose that I bought it for. The website designer is refusing to answer any of my emails. So now I have a half finished website that I have paid hundreds of pounds…
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Leasehold Buildings Insurance
Hi There Apologies if this is in the wrong place - I'm sure there must be a thread about it somewhere but I'd appreciate some advice I live in a ground floor Edwardian 2 bed maisonette mortgaged on an 86 yr lease. The buildings insurance is obtained by the landlord and I am billed annually. I have received a £465.39 bill…
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TV Licence/Court Summons
I have received a court summons after my Direct Debit was missed and I spent around a month without a licence. I have valid reasons as to why this happened (I am currently am suffering from severe depression and agoraphobia, which at the time had not been diagnosed and I struggled severely to deal with. This included me…
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Indemnify???
Hello, I posted before regarding an event which did not go as advertised. The promoter agree the event was poor but didn't offer any refund. I contacted the venue (who was also the box office) and they tried to wash their hands off it saying its got nothing to do with them as they just take the money. I told them that is…
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Direct Debit Refund
Hi, So I had gadget insurance from my phone from Protect my Bubble which I cancelled around a year ago with them. However I just discovered today they had continued to debit each month through the direct debit. I presumed that they would not collect payment anymore since I cancelled my policy, was it my responsibility to…
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Dentist charge after incorrect diagnosis?
Last week, I had pain and swelling at the back of my throat. I went to the Dentist and she said it was a problem with my wisdom tooth, gave me a prescription and told me to go back in a fortnight. 24 hours later I was feeling even more ill so went to A&E where I was told it was a case of quinsy. I stayed 2 nights in…
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Faulty laptop
Hi there, Despite a lot of searching, I just can't find quite the info/answer I'm looking for. I bought an Asus ultrabook from https://www.stuff-uk.net for about £475 in February. After about 14 days, it developed a fault (instead of taking 2.5 seconds to boot up it was taking 15 minutes). I contacted Asus who gave me a…
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argos warranty and my rights
Hi Looling at buying this chainsaw off argos ***********sorry no links********* I have bough stuff from argos before and they told me they offer a 1 year warranty and if it brakes in the first 45 days they will replace or refund it but if its after the 45 days they said they would have to send it back to the manufacturer,…
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Verbal Agreement
Sorry if this is posted in the wrong place. I am very curious about this, is there such a thing as a verbal agreement by phone? I was on the phone to a company and they were telling me about a product and i made the right sounds ummm and ahhh and uh huh etc. Anyway at the end of the call i cant even remember what they…
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Scams
Sorry if this is not the right place. My mother phoned a lets go reward last month to querie the payements they told her that she signed for it and would send proof and cancellation letter neither arrived! so we phoned up again to get it cancelled they agreed again this time... anyways we have now spoken to the banks fraud…
