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Paint peeling of 7 month old bike for a 2nd time.
Hi i'm looking for some advice on a purchase made on the 13/11/2012. I treated myself to a new mountain bike purchased online via my credit card - (1999.00). Within a couple of rides i noticed that there was some rubbing between the front wheel and the forks. I informed the seller, a shop located a long distance away from…
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Calls about accident compensation
Hi, I was in a 2 mph collision in 2011. The party whose car I 'touched' claimed for a bumper repair, but I didn't need any repairs & made no claim myself. Nobody was the slightest bit hurt. The incident affected my no claims bonus, but I thought that was the end of it ......... until last December, when I started receiving…
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Distance Learning Course
Hi all, some advice needed please on a problem my daughter currently has. She enrolled last year on a distance learning course provided by Oxford College however, due to personal circumstances, she cannot afford to complete the remainder of the course and wants to cancel. She pays a hefty £200 per month for this over 2 x…
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Advice needed urgently re online purchase
I bought a toddler bed with mattress from ebay seller Online4baby and it arrived yesterday. Hubby unpacked everything ( including mattress) and started assembling it. When it came to putting the safety rails on he discovered that one of the 3 screws on both sides wouldn't tighten, and upon looking at the bed closely we…
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Can I issue a chargback for this?
Hi, I purchased a flight via Expedia on a Visa Debit card in Febuary. We were going to go to Iceland to see the northern lights. We found that the weather had become very bad and there was 0% chance of us seeing anything. We called up Expedia and were told that we could re-schedule the flight for £30 a head. We told them…
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PC World issues
I bought a laptop 12 months ago from Pc World. It started playing up a few months ago, but due to my job (long distance coach driver) I couldn't get it repaired any sooner. I took it to get repaired a week before my years warranty ran out. I got it back yesterday with exactly the same faults on it - the wifi keeps…
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Domestic and General
Just checking our bank statements noticed that D&G had been taking a payment from February this year , knowing we had not authorized any payment with them we called them up. They said it was a renewal for a washing machine warranty that had ended in January 2013, we checked our statements back from when we purchased the…
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Vax Rapide v-026 Series Carpet Cleaner - Consumer rights/Trading standards??
HI, I recently brought a Vax Rapide V-026 Series Carpet Cleaner about April, and have used it about twice. I was just cleaning the stairs today, using the hose attachement per instructions. As I was moving down the stairs I took the Vax with me! Accidently I got caught and the Vax fell over only one step onto my head. On…
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Dentist query
Down to my fear of dentists, I had let a hole in my tooth get bigger and bigger until last week could'nt put up with the pain any longer! The dentist has put in a temporary filling and has left me with two options, I can have an nhs one which will cost me 48 pound (pound sign does'nt work on keyboard!!) or a white private…
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Labour lobbying to end reduced council tax rate for singletons
I just read in the news that Labour are lobbying to end the reduced 25% off rate for Council tax for singletons. Has any politician any idea how hard it is for people at the moment? They can't just find an extra £30 or so a month from nowhere. Our local council just made people with 2nd homes pay 150% council tax - which…
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rights for charity company??
I do voluntary work for a charity - computer support.. some laptops were bought 4 - 5 months ago, Samsung, so we thought no problem, should be ok... Most of our volunteers are old people, and we deal in highly personal details, so only use wired internet... I have finished installing our special software on them, and then…
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Distance Selling query
I have a friend who has bought a bed online for her ill husband. She paid on a credit card. The bed is so uncomfortable and he can not sleep on it. They have had it for a couple of weeks. Is she covered by the distance selling regulations? Can she return it? The company say not as it has been slept on. What are her rights?
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Overcharged on Vets fees, verbal agreement?
Can anyone advise me. My 6 year old cat has been spraying in the house just recently, i did some googling and read that it could be a urinary infection. I found a vet local to me last night and rang to ask if we should bring him in. The vet was very forthright, said it could lead to all manner of troubles if we left it…
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faulty induction hob
I bought a Bosch induction hob in september 2010 secondhand on ebay. According to Bosch it was manufactured in October 2007. Recently it stopped working on the left hand side and looks like costing an arm and a leg to fix. Bosch quote £90 call out charge for an engineer plus parts which could easily be in excess of £200.…
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E;ectric central heating.
aM A 73 YR OLD WIDOW, LOCKED IN A BATTLE WITH A COMPANY WHO INSTALLED A CENTRAL HEATING SYSTEM WHICH WOULD " SAVE YOU MONEY" Currently from 15.1.13 to 5.5.13 I have an electricity bill of £430 despite being absent from the property for 37 days, and prior to that living in one room with one rad being used. HAS ANYONE HAD…
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WHSmith Kobo replacement
Had my Kobo Glo four months and it was working fine until the screen froze, did factory reset, nothing doing, so the only option was to take it back. Took it back to the same WHSmith store I bought it from, but they refused to replace it, even though it's under warranty. They reckon I have to send it to head office to be…
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Does the distance selling rule apply to EU?
Hi all I bought some boots online from a .co.uk website, paying in £s. They weren't the right colour when arrived. I informed the company but only then realised their return address was in France. A pair of boots to France, tracked was going to be £20+ Who's liable for the postage? Thanks in advance. Wander
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Angry! New glasses.
Just had to rant and ask for help with a problem with my specs. i have a pair of vari focal glasses bought from a very well known chain of opticians in Dartford Kent. Deciding not to go for their buy one get one offer I had free photochromatic lenses instead and anti glare all of which cost me approxiamately £250. I…
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Ioffer website... Items not recieved
I bought a dress from ioffer its similar to ebay. The dress was coming from china and I offered to pay via paypal but the seller told me they needed to money sent via western union. Foolishly I did £200! It's now 4 months later and no response, I filed a dispute on the website but the way the website works the seller can…
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Travel Agent Branch Booked us into wrong hotel.
Hi, Hopefully someone can give me some guidance in the best way to handle this without blowing my top!! I'll try and keep this as short as possible! - We had a all inclusive holiday promoted to us by a well known high street travel agent. - We were advised the hotel is due to be refurbished, have a change of name and be…
