Scams

kv11x

Sorry if this is not the right place.

My mother phoned a lets go reward last month to querie the payements they told her that she signed for it and would send proof and cancellation letter neither arrived! so we phoned up again to get it cancelled they agreed again this time... anyways we have now spoken to the banks fraud dept and they will try and get to the end of it once they sent us the paperwork to sign ect. whilst looking at her statements there is another for MGI and from what i can see is another scam. TBH im at a loss what to do next as the lets go rewards i have heard about before. the bank have just told me this other one is ME mag which the woman at lets go also said ME mag. at a loss now what to do as the number for 08445671020 MGI just goes to a answer phone. what do i do next?

dalesrider

Let's Go... Rewards is an online entertainments package which is offering you the benefits for just £1 for the first 30 days, and thereafter £7.99 a month.

Odds on your mother bought something of another web site and was offered a discount on a further purchase, which signs you upto the 30 day trial.

If your mother has spoken to them and cancelled if they take any further payments then they can be chargeback as a cancelled CPA (C/B 41) This DOES NOT require any paperwork. only you provide the date you spoke to them.

As to MGI. never heard of them.... Which says something given how long I have been doing this job :rotfl:
I would just take the day your left a message as the date of cancelation.

Not sure why the bank is dealing as fraud, as this clearly is not. Maybe its just how they name the department, as this is really a dispute.

End of the day under PSD (Payment Services Directive) the bank have to take the date you speak to them about these companies as the date of cancelation.
So should the ytake any further funds they have to refund straight away (to me that is at the end of the call) and then return the payment to the retailer on the above chargeback basis.

kv11x

dalesrider wrote: »

Odds on your mother bought something of another web site and was offered a discount on a further purchase, which signs you upto the 30 day trial.

Thank you dalesrider

She can only just about use a tablet for basics! Me or my sister do her buying online and for me defo i wouldn't tick anything that says sign up for blah blah. I don't even do that myself.

Reason why the bank is involved is cos we have asked lets go to cancel and they never have also we would like her money back. i double checked with the bank and they will investigate if it does turn out to be my mothers fault she ill never have access to her cards again! lol

How do i/we do the chargeback?

dalesrider

kv11x wrote: »

Thank you dalesrider

Reason why the bank is involved is cos we have asked lets go to cancel and they never have also we would like her money back. i double checked with the bank and they will investigate if it does turn out to be my mothers fault she ill never have access to her cards again! lol

How do i/we do the chargeback?

You/your mother give the bank the date you contacted lets go to cancel and any debits after that date can be chargedback (41 cancelled CPA) and her account will be refunded straight away.

You cannot claim anything back prior to speaking to lets go. Unless the company are prepared to offer a refund.
have you asked lets go how they got your mothers details?

kv11x

update we have just had a full refund as there was no proof that she had signed anything or brought anything. considering they even said that they had her autograph proof in front of them. oh well least they paid up with a £15 'good will gesture'