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Consumer rights

Archives for May 2013

Unhappy with DFS Sofa
We recently bought two new sofas from our local DFS store. We had them delivered and are very unhappy with the poor quality. Atthe earliest opportunity, we made this clear to our local store, however thestore manager (after many telephone conversations) has said that there isnothing else he can do. In past telephone…
Argos return's policy
I bought a tv from Argos on the 28th of December 2012 in the sale, on the 15th of May the TV blew up. I took it back to my local Argos store, but as i could not find my receipt i took my bank statement as proof of purchase. They sent it off for repair, but i have now been told that it can't be fixed, as the tv was a sale…
Headphones 2 months out of warranty, broken.
I purchased a pair of headphones from Apple store in Sydney, 26th March 2011. A rather expensive pair of B&W P5 headphones. Unfortunately last week the headband on one of the sides has come apart (couldn't post links to pics as a new user) This is very obviously where two metal pieces have been soldered together, thus very…
7 day cooling off period clarification
Hi, Today two days ago I booked a theory assessment for a YMCA Fit personal training course I'm doing. These assessments happen every month. I booked over the telephone and received a confirmation email. Today I emailed the relevant person to ask if I could be change from the June date to July. I was told that this wasn't…
Harveys furniture problem
Hi Im after some advice. On the 1st of April we had a look round a local harveys store and found a sofa we liked. Rather than buy it we went home to check if it would fit. I then phoned the local store and placed an order. When I eventually got my receipt through which was about 2 weeks later, they had stuck insurance on…
Person accidentally damaged my motorbike - where do I stand?
Hi - hope this is in the right section for advice! Last November/December 2012 I had a note left on my scooter at work which was only 6 months old. A colleague had accidentally knocked another bike onto mine or something causing damage to mine. The damage was a scuff to plastic coating or whatever material it is and also a…
Petit Diable - metrocentre - no suit return
Hi, I've just tried to return a child's christening suit back to this shop and they will only offer me store credit or clothes exchange. Theirs abit more to this: First we ordered the suit we wanted and paid for it a month ago which they said they had to order in. With 2 weeks to go we phoned the store and found that they…
dispute credit reference agency entry
Anybody know how to go about disputing an entry on Experian?
OpticalExpress - Laser Surgery deposit refunf
I was booked in for Laser eye surgery around 2 months ago. Went along to Consultation, no problems there. Then went in for Surgery and was advised against having the procedure (large pupils combined with high prescription) as it may not be as effective as I wanted it to be. So I cancelled on the 17th April and requested a…
Guide to bringing and defending a small claim
The Civil Justice Council have published a guide for people who are thinking of bringing a small claim. http://www.judiciary.gov.uk/JCO%2FDocuments%2FCJC%2FPublications%2FOther+papers%2FSmall+Claims+Guide+for+web+FINAL.pdf
The Range... Lamp broken!
2 or 3 weeks ago, My OH bought me a blossom tree lamp, which I love. Tonight, I plugged it in whilst sat watching TV as usual, and whilst watching tv I noticed the light had badly dimmed, its gone really dim and is giving off like a flickering effect. The problem I have is, I don't have the receipt. Has anyone had any…
Can I return goods with no receipt?
My OH bought me some earrings 4 months ago and one of the stems has broken off. They cost £90 so not cheap. We can't find the receipt but he paid with a debit card so we have the statement. Am I still entitled to take them back?
Can i recover my money for this?
I was wondering if anyone had any advice that may help. Over a year ago i booked with a local florist for them to do my wedding flowers. I booked because the girl we met was fantastic and really seemed to understand what we wanted. I have since then found out she has left so a few months ago when we started going for…
told we cannot make any noise at a wedding
I wonder if anyone can help here. My friend booked a wedding venue on the basis that they could have a band playing (more than reasonable) for £800. The wedding is later in June. The venue wrote to them a week ago telling them that they could not make any noise as they had had complaints from neighbours and the council. So…
Abusive customer making threats
Sorry - this is quite a long one...:) I'd really welcome some advice, as in 20 years of trading I've never before had to deal with a problem like this. I run a very busy small business (artesan sole trader with a waiting list stretching several years) doing specialist repairs for a niche market. Sorry but I can't say here…
Refund for pre-booked Cinema tickets
Hi, I booked 2 tickets for the cinema (Cineworld) on the 15th May for a screening tonight (30th May). I now can't attend (due to work, :mad:) and was checking to see if I could get a refund. The T's & C's clearly state all tickets are non refundable. However my question relates to whether this is fair, and if tested would…
International Moving Company
Help! I have recently moved from Cyprus to the UK and have a huge problem with my shipment. Here is the case: In January I had a surveyor out in Cyprus to give me an estimate etc. We have explained then that we need our goods on 01-05 at the latest. Our goods were picked up on 21-03 and we were told that once the shipment…
Distance Selling Regs: NO DESCRIPTION OF PRODUCTS
So I'm graduating this summer and I hired and purchased parts of my gown on a website called Ede and Ravenscroft, based in Cambridgeshire (I'm in Manchester, studied in Bangor, Wales). I hired most parts of the gown (hat, hood and rope) and was unsure when I saw this item called "rope cover" so I did a bit of research on…
Sale of Goods Act 1979 & Proportionate Refund
Hi all, I've been having a few problems with Ebuyer recently in regards to faulty products, but now I feel I'm just been taken for a fool. I purchased a Google Nexus 7 over 6 months ago and it became faulty (headphone jack stopped working) after jumping through hoops to get it returned, I've now received a email this…
gemstones coming off bracelet 2 months old
My children bought me a mum bracelet for mothers day, after wearing the bracelet once around 6 of the gem stones had fell off so I took it back to the shop for a replacement, was given a replacement straight away but I did ask if it happened again if I would be able to change for a different product and was told I could,…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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