Refund for pre-booked Cinema tickets

scott6141

Hi,
I booked 2 tickets for the cinema (Cineworld) on the 15th May for a screening tonight (30th May). I now can't attend (due to work, :mad:) and was checking to see if I could get a refund. The T's & C's clearly state all tickets are non refundable.

However my question relates to whether this is fair, and if tested would be legally enforceable. My thoughts are:-

1) There is no loss to the cinema. The screening will happen whether I am there or not.
2) It's not sold out, so they haven't lost the opportunity to sell my seats
3) I am cancelling in advance of the screening

Does anyone have any thoughts?

Thanks.

pinkshoes

scott6141 wrote: »

However my question relates to whether this is fair, and if tested would be legally enforceable. My thoughts are:-

1) There is no loss to the cinema. The screening will happen whether I am there or not.
2) It's not sold out, so they haven't lost the opportunity to sell my seats
3) I am cancelling in advance of the screening

Does anyone have any thoughts?

Thanks.

Your logic is rather flawed!!!

1. The cinema will be losing the cost of the tickets if they refund you.

2. If it's not sold out, then they definitely won't be interested in giving you a refund, as they haven't even sold the rest of the tickets yet!

3. A few hours really isn't much notice.

Why not tell your work to pay given they're the ones that seem to have changed your hours!

paddyrg

Are the tickets cheaper than buying on the door? If so, I'd guess that's why. If not, buy them on the door next time?

What you could try doing is asking them if you can get a couple of comps in exchange for the tickets (if full price) to see another screening - they may well go for that, but it'll be direct with the individual manager, not with the chain most likely

scott6141

To pinkshoes: I accept your point, but the my position is based around fairness. They can cancel at the last minute due to unforeseen circumstances, with no recourse for me, other than refunding the tickets. I thought that T's & C's should be balanced

To paddyrg: Thanks for the advice. It's a one off premiere showing of The Stone Roses documentary: Made in Stone with a webcast interview with director. Tickets were £15 each. I had assumed it might sell out, so bought them in advance, but there was a small discount (10%).

iclayt

I've been given vouchers in exchange for unwanted tickets before as goodwill when I could no longer make a showing. Wasn't Cineworld though. Smile and be nice and they might help out that way.

arcon5

scott6141 wrote: »

To pinkshoes: I accept your point, but the my position is based around fairness. They can cancel at the last minute due to unforeseen circumstances, with no recourse for me, other than refunding the tickets. I thought that T's & C's should be balanced

That would depend on what the circumstances was.

Have you phoned them yet to see if they can at least offer a credit note?

mattyprice4004

A few hours before? Are you serious?

Surely this is the same as a shop selling you an item, and you not wanting it and returning it later? The shop don't make a loss as they get the item and you get the money.... but legally they don't have to.

Same here I'm afraid! Plan work better next time, or actually book the evening off. The cinema shouldn't lose out because you can't plan things.