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Headphones 2 months out of warranty, broken.

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I purchased a pair of headphones from Apple store in Sydney, 26th March 2011. A rather expensive pair of B&W P5 headphones. Unfortunately last week the headband on one of the sides has come apart (couldn't post links to pics as a new user)

This is very obviously where two metal pieces have been soldered together, thus very clearly a default in the manufacture of this specific unit.

I have contacted B&W today to arrange a repair, I received an email from them today stating;

"Dear Paul,

Following on from our conversation earlier today I can confirm that we can certainly bring your P5 Headphones into our Service Centre to investigate the issue you have described, however as the P5’s are now over 2 months outside of their manufacturing warranty a charge of £75 will apply.

This charge is inclusive of VAT, parts, labour and carriage."

I guess when I bought them in March 2011 I expected more than 4-5 years of use considering they cost me nearly £300.00. I don't feel I should have to pay another £75.00 especially considering you would describe them as a premium product.

Any help/ advice to how I respond to the email from B&W is much appreciated.

Thanks in advance

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 31 May 2013 at 6:16PM
    The B&W warranty has expired.
    B&W owe you nothing.

    If the people who sold it to you were in the UK, I would say look to them for a remedy.

    Sorry, I cannot offer any advice on Australian consumer rights legislation.

    Errr... can we assume you are in the UK and not in Australia?

    Edited to add:
    Oh dear, I have just wasted my time replying to this duplicate thread.
    https://forums.moneysavingexpert.com/discussion/4628665
This discussion has been closed.
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