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Headphones 2 months out of warranty, broken.
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foxes-tigers
Posts: 5 Forumite
I purchased a pair of headphones from Apple store in Sydney, 26th March 2011. A rather expensive pair of B&W P5 headphones. Unfortunately last week the headband on one of the sides has come apart (couldn't post links to pics as a new user)
This is very obviously where two metal pieces have been soldered together, thus very clearly a default in the manufacture of this specific unit.
I have contacted B&W today to arrange a repair, I received an email from them today stating;
"Dear Paul,
Following on from our conversation earlier today I can confirm that we can certainly bring your P5 Headphones into our Service Centre to investigate the issue you have described, however as the P5’s are now over 2 months outside of their manufacturing warranty a charge of £75 will apply.
This charge is inclusive of VAT, parts, labour and carriage."
I guess when I bought them in March 2011 I expected more than 4-5 years of use considering they cost me nearly £300.00. I don't feel I should have to pay another £75.00 especially considering you would describe them as a premium product.
Any help/ advice to how I respond to the email from B&W is much appreciated.
Thanks in advance
This is very obviously where two metal pieces have been soldered together, thus very clearly a default in the manufacture of this specific unit.
I have contacted B&W today to arrange a repair, I received an email from them today stating;
"Dear Paul,
Following on from our conversation earlier today I can confirm that we can certainly bring your P5 Headphones into our Service Centre to investigate the issue you have described, however as the P5’s are now over 2 months outside of their manufacturing warranty a charge of £75 will apply.
This charge is inclusive of VAT, parts, labour and carriage."
I guess when I bought them in March 2011 I expected more than 4-5 years of use considering they cost me nearly £300.00. I don't feel I should have to pay another £75.00 especially considering you would describe them as a premium product.
Any help/ advice to how I respond to the email from B&W is much appreciated.
Thanks in advance
0
Comments
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The B&W warranty has expired.
B&W owe you nothing.
If the people who sold it to you were in the UK, I would say look to them for a remedy.
Sorry, I cannot offer any advice on Australian consumer rights legislation.
Errr... can we assume you are in the UK and not in Australia?
Edited to add:
Oh dear, I have just wasted my time replying to this duplicate thread.
https://forums.moneysavingexpert.com/discussion/46286650
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