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Ordered one, had two delivered...
Hi all, hope you can help advise. I recently ordered a large item of furniture from an online company. However, for some reason, the delivery company they contracted the job to delivered 2 identical items (it was on their form as that amount). Each item was worth about £800, yet they only charged us for the one item. They…
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VAT return on financed car for disabled
Need some advice on VAT return for financed car. Found out from this website that as a disabled driver with adaptations to the car, I can claim back the VAT. However as I am unemployed and on disability benefits I was unable to get finance on the car when they offered 2 years free credit. For this reason the car was…
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Consumer Rights please help.
I have recently paid for a weekend away with Premier Inn via a booking agent. I paid for the trip, part Arun Miles and part cash. The agent paid Premier Inn. I have since made a complaint to Premier Inn re the poor service and quality of the room and have been compensated £92, which has been refunded back onto the card…
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Kindle cover has marked my pride and joy
Hi, I was given a nice shiny new Kindle a couple of weeks back as a gift, and also a leather cover to protect it. Now, after a couple of weeks of use, I took my new prized possession out of its case, and found that colour from the case had stained the back of the kindle in many places. I contacted the company I got the…
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Has anyone used TJ Hughes before? I'm having trouble with them.
I hope this is the right forum, if not please move it :) I bought a bed recently from them, and they said it would take about 3 weeks to get it delivered. I got a call after a week saying it would be delayed further, and I decided to cancel and buy it elsewhere. Their main number is 0845 which costs 25p/min from my mobile.…
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Roadside Assistance - Can i fight this?
I have been a member of a very well known roadside assistance organistion for a number of years. On friday I had a flat, no problem I thought I can call them and get them to change it. So I ring up and they ask the reg of my car and it turns out I had not informed them I had changed my car 12months ago. So I then had to…
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Neighbours dog left outside starts barking at 6.42am every day waking me up.
Hi all Before I state anything else, please know that I am a dog lover. But I've never owned one myself, as my lifestyle and the properties where I have lived previously simply havnt allowed it. I guess I'd like to know what my rights are here in the UK about all this, so apologies if this isnt the correct forum for this,…
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Moral dilemma
Bought (using the tesco's vouchers promotion) a £70 toy from Tesco online a couple of weeks ago. When we went to pick it up, we were advised in the store that the goods hadn't been delivered to them, and it appeared that they had been stalled in delivery at a staging warehouse as the goods had been damaged in transit. We…
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Returned an item, they didn't get it
Hi all, I purchased something from Debenhams a while ago, then decided to return it. I used their free Royal Mail return and got a proof of postage too. It's been 2 weeks now and they claim that they haven't received it. Now what are my rights? Shall I put a claim with RoyalMail to get my money back, or is it their…
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Dreams Beds Turning into Nightmare
Hi All, Not posted on this board before, I would like to say its because I have never been as angry as I am this week and would like some advice on how to get some compensation from Dreams the bed store. Background: On 11th September we purchased a bed, two mattresses and a duvet, total cost was over £1,100. We had to pay…
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Excessive wait for delivery - can I cancel?
Hi everyone, At the end of June 2011 I ordered a reconditioned twin tub washing machine from an online dealer, and paid in full over the telephone using my Visa credit card. At the time I was informed that these machines are reconditioned to order, with a lead time of 6-8 weeks. This was fine by me, as at this stage my…
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Accidentally placed order - can I refuse delivery?
Stupidly, I just accidentally ordered some clothes online. It's a high street fashion store. This was genuinely a huge accident and I've already emailed them trying to cancel the order, and will ring them tomorrow, but if they say that I can't, can I refuse the package when it arrives? Can't believe my own stupidity…
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Unauthorised Next Directory Account
Hello, I got a letter this morning from Next Directory requesting £3.75 to be paid by the end of December and the statement showed that I have a £600 credit limit. I was rather alarmed that I had a Next credit account as I have never ordered online from Next nor have I asked for or authorised any such credit account (I've…
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Discounts on damaged items
Hi, I was wondering if anyone could help/offer advice. I bought a dress from Primark today that has a button missing and one of the lapels on the sleeve has come unstitched. It was the last one in my size and asked at the checkout if they would offer a discount. I was told that I could get 10% but not be able to refund or…
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Can i refund the item without her knowing?
Hi all, my mother in law bought me a bed a few days ago at beaumont and it will be delivererd tomorrow to my address i've just seen it online and don't like it at all she paid for the bed by card at the store. I'd like to know if i can refund the item? Without having her with me?
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Please help - dispute over shower pump!
Sorry copied and pasted from a different bit of the forum as I think it should be in here! Hi, our shower pump broke about 10 weeks ago it was a 3.3 bar pump, which we were told was much more powerful than we needed just for a shower. We ordered a new one described as 'quiet' which was 1.3 bar, and we were told should be…
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Simplybe not refunding delivery/postage charges - Distance Selling Regulations
I recently placed an order on the simply be website, haven't used it much before, but ordered five items. On receiving them nearly a week later none of the items were satisfactory and I sent everything back within a day or two of receipt. Yesterday simply be refunded the cost of the items, but not the postage. I have some…
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Coupon voucher fraud?
If I pass a money off coupon/voucher to a supermarket cashier for an item that I have not included in my shopping and it is accepted, would that be considered fraud on my part? Thanks, Matt
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Gym sold my information on
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T-Mobile Complaint Email response
hi all, ive been looking at the site and seen the wonderful advice you give and hope you can help me. i have a problem with T-Mobile and my iphone4 is working intermittenly. it is over 12 months old and all t-mobile will say is go to apple. i was under the impression that the sales of good act put the onus on tmob to deal…
