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Laptop problems
My mum called me a week ago telling me her laptop needed to be factory reset but she was unsure how to do it and I didnt have a clue because Im on a different operating system etc. She took it into the local computer repair place, asked them to factory reset it and left it with them. Tonight she calls me to tell me they…
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Making an injury claim against retailer.
Two days ago my girlfriend was shopping at a very well known retailer (massive with over 700 shops nationwide). She was flicking through a fixed shelving display that was placed above some cards that contained cds/dvds/hardback books. Unknown to her, the shelving unit was clearly not fixed properly. Anyway, the shelving…
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Tesco Overpriced Policy DTD
I have a question about the Tesco Overpriced Policy for double the difference. If you purchase an item from one Tesco and find it cheaper in another Tesco, should they honour the DTD? Thanks
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Laptop does not work - 2 months out of warranty
Hi, Looking for some advice my cousin bought a laptop (Toshiba Notebook) and 2 months out of warranty (14 months old) they screen started to fail. So at first thought it was a screen failure. So as it was out of warranty so took it to a local repair shop and they said it was the screen and replaced it but it was not the…
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Bookmaker Winnings - when does money become mine ??
Apologies if this is not the correct place to post :- I placed a winning bet + was due to be paid out £300. Can anyone advise when this money becomes mine ? - To pay me out the staff would have had to empty a gambling machine which I requested but they did not make enough effort to obtain authorisation from their manager…
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Getting a refund from a Karate teacher
Hello, and thank you for taking the time to read this. I am looking for advice on cancelling my son's Karate class and getting a refund. I have been charged £97 to enrol my son at a Karate class. This September. £45 for a months classes. £52 for the licence, Gee, and insurance. My son found that the teacher was not…
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Expensive mobile phone out of warranty
Hi. My mobile phone stopped charging then found out my warranty expired three days after the 12 mths warranty ended. I want to complain stating the consumer sale of good act that the phone was not fit for purpose because it did not last for a reasonable length of time.Do i complain to Orange who i had the phone off or do i…
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Halp! Damaged Goods
Hey folks, been lurking for a while but thankfully never needed to call upon your advice, unfortunately that's changed. To try and keep a long story short, I've bought some computer parts from Aria.co.uk, one of which (a motherboard) is faulty. I purchased the parts almost 3 weeks ago now, but had to wait for the arrival…
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Help faulty ps3!!!!!!!!!!!
HI im new to this and it may be a long winded post! I bought a PS3 from Argos 8/02/11 within 6 months it was going faulty(not playing DVDs freezing when playing games and not turning on) So I took it back to Argos well within 6 months 29/7/11. Argos wouldnt do anything until Id rung SONY Helpline which we did. Whilst on…
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Help needed with tv and Comet
I got a replacement tv 3 and a half years ago due to my Sony tv going faulty, my replacement tv was a samsung 40" and has been fine up until a few weeks ago when a shadow has started to appear in the bottom right hand corner I rang comet due to this fault and my extended warranty has ran out august this year :( I believe…
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HELP PLS? Wardrobe delivered damaged...
Hi everyone I was wondering if anyone can help me? We bought a wardrobe and chest of draws from HOMEBASE. When we had nearly finished putting the wardrobe together (ie hanging the first door) we noticed it had scatches on it. On checking the second door was the same. It has taken us so long to put it together and we had to…
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Shop saying can't have a refund the following day..??
One for my brother. He bought a second hand phone from a shop yesterday (Cex in Preston if anyone is familiar?). Anyway, he's had 2nd thoughts & doesn't really like it once he's used it & got around it's workings. The shop tell him there's nothing they can do as it's. 2nd hand phone. Is he entitled to a full, partial or no…
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Nokia Repair Centre issues - what can I do?
Hi All, Just needed a bit of advice - basically, I had a fault with a rather expensive Nokia Mobile Phone, whereby it failed to turn on suddenly a couple of days after buying it. Being under manufacterers warranty, I booked it in for repair at my local Nokia repair centre. They said that they will turn it around in 48…
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ARNOLD CLARK - please help
Please could someone offer some advice as dont know what else to do. We purchased a secondhand lexus in Feb and have returned the car on 4 occasions the final time was on 4 August and gave them every opportunity to fix the car as we had also purchased extended 2 year warranty. Arnold Clark then advised us on 29 August the…
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Refund not received for returned product
I bought a headset for PS3 from Games Basement several months ago. It was faulty and I contacted them. They originally didn't reply. Then they eventually did and told me to return the headset. I had to pay postage and they said if the item was faulty they'd refund the money for postage with the product refund. 3 months…
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Faulty brand new car
Can anyone help In September 2010 I bought a brand new mini cooper convertible, in the year I have owned the car it has been back at the dealership more than on my driveway! It is now on it's fourth new roof (roof colour now different too the one I bought) and has been on the back of a tow truck twice after breaking down…
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Bought a 'slightly damaged' bed - not as described!!
Please can anyone help? I bought a metal bedframe online which was discounted by £18 as it was described as having 'slight damage and damage to packaging' (I paid using a debit card - I don't own a credit card) The bed arrived by courier. On unpacking it, it became clear that it had previously been put together. (Either it…
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prepaid dentist, missed appointment been charged for the whole amount
Hi I prepaid a private dentist around £200 and I missed my appointment thinking that it was schedule for the next day (I put the wrong date on my calendar) When I turned up after I realized what happened, I sincerely apologized but the dentist said that I lost all my money and I have to book another one and pay again !?…
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1&1 Debt I do not owe
Anyone had any dealing with 1&1? 1&1 are chasing me for debt I do not believe owe. Being exchanging emails all day. They are not listening to my points. " accounts left delinquent will eventually and automatically pass to collection agency AFS". Is there anything I can send to stop them passing it to a collection agency.…
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Bought a new washing machine, its faulty. Do I have to accept a repair?
I ordered a washing machine from Very. On unpacking water came from the hose.. like it had been used... The first time I put it on it was obviously faulty. Making a huge racket, the drum isn't spinning right, loose. (same problem I had with a very old machine before it broke a few years ago) So I phoned them today to…
