Expensive mobile phone out of warranty

sebandie

Hi.
My mobile phone stopped charging then found out my warranty expired three days after the 12 mths warranty ended.
I want to complain stating the consumer sale of good act that the phone was not fit for purpose because it did not last for a reasonable length of time.Do i complain to Orange who i had the phone off or do i go to the manufacturer.

bris

You complain to Orange. You may need an engineers report to back up your claim, best to go in politly first and hope for goodwill before the "I know my rights speech". If they don't want to know, then you need to really know your rights before making a complaint have a good read through this https://forums.moneysavingexpert.com/discussion/3073916 so at least you know how to go about it.

visidigi

what brand is the handset? some offer 24 months warranty (e.g. HTC)

sebandie

Hi,thanks for replies.I'll have a read now.
The phone is a Blackberry bold

sebandie

Sent an e-mail and they contacted me.
I said i was not going to continue paying for a contract phone that i cannot use.
New phone delivered by courier next evening :j

arcon5

sebandie wrote: »

Sent an e-mail and they contacted me.
I said i was not going to continue paying for a contract phone that i cannot use.
New phone delivered by courier next evening :j

You decided to bypass the polite first approach then