Bought a new washing machine, its faulty. Do I have to accept a repair?

ACon

I ordered a washing machine from Very. On unpacking water came from the hose.. like it had been used... The first time I put it on it was obviously faulty. Making a huge racket, the drum isn't spinning right, loose. (same problem I had with a very old machine before it broke a few years ago)
So I phoned them today to arrange a return (It arrived Tuesday but their computers were down when I rang yesterday) and they told me to phone their suppliers. The suppliers told me a technician will phone me back to arrange a repair.
Now surely as its a new item, I should have a new working machine, not a repair? I decided to not go second hand so I'd have a decent machine that would last for once

Please help advise, they are ringing back within 2 hours, Id like to know if I have any rights to demand a new one, or a refund.

leebruce

Absolutely, you should get a new washing machine, not a repaired one. I think you've got every right to demand for a new one or refund your money.
If I was in your place I would ask for a new machine if no then refund.

shaun_from_Africa

Firstly, don't worry too much about the water.
The last 2 washing machines I purchased were like this and it's due to them being tested in the factory. There is sometimes a sticker or note with them explaining this.

When the new machine was installed did the person doing it ensure that all of the transit bolts had been removed from it? as if these are left in place they will push the drum and can cause all sorts of problems.

If it's definitely faulty then yes, you are entitled to reject it and either get a replacement or a full refund.

baza52

new machines usualy have some water in them from when they were tested at the factory.

wealdroam

OP, who installed the thing?

Was all the packing etc removed and was it installed perfectly upright?

penrhyn

Water sometimes remains in the pipes as a result of final testing.
Did you remove the transit bolts before switching on?

ACon

It's ok, theyve agreed thankfully to collect it and replace. Hopefully I'll actually get the one I ordered too, as thats another thing, one of the dials, one where you set the spin power, isn't on this one!
Its all level and screws removed. Just banging a hell of a lot.
I was just told about the water too, duh. Lol. Ive never had a new one before.