Shop saying can't have a refund the following day..??

Nine_Lives

One for my brother.

He bought a second hand phone from a shop yesterday (Cex in Preston if anyone is familiar?).

Anyway, he's had 2nd thoughts & doesn't really like it once he's used it & got around it's workings.
The shop tell him there's nothing they can do as it's. 2nd hand phone.

Is he entitled to a full, partial or no refund?

The phone isn't actually faulty.

TadleyBaggie

No refund, even if it had been new. If there is nothing wrong with the phone, then there is no legal right to a refund.

ShaneUK

Nope, not entitled to anything I am afraid, as it is not faulty.

delain

K_P83 wrote: »

One for my brother.

He bought a second hand phone from a shop yesterday (Cex in Preston if anyone is familiar?).

Anyway, he's had 2nd thoughts & doesn't really like it once he's used it & got around it's workings.
The shop tell him there's nothing they can do as it's. 2nd hand phone.

Is he entitled to a full, partial or no refund?

The phone isn't actually faulty.

Stick it on ebay

sarahg1969

Under the SOGA, there is no right to a refund or replacement for an item you've bought in a shop, just because you've changed your mind. However, some retailers' terms and conditions do offer a refund/replacement policy, but this is in addition to your statutory rights. It depends on what CEX's refund policy is.

prowla

Yup - it's down to CEX's policy.

easy

Your brother has bought something from a shop, not borrowed it from a library !!!!

Of course he isn't entitled to any sort of refund, unless the phone is actually faulty.

Tell him to grow up, put it down to experience, and next time research the item he's thinking about buying, and properly make his mind up before he buys something.

Flyboy152

easy wrote: »

Your brother has bought something from a shop, not borrowed it from a library !!!!

Of course he isn't entitled to any sort of refund, unless the phone is actually faulty.

Tell him to grow up, put it down to experience, and next time research the item he's thinking about buying, and properly make his mind up before he buys something.

The OP has been given clear, sensible and balanced advice, there really was no need for this.

easy

Flyboy152 wrote: »

The OP has been given clear, sensible and balanced advice, there really was no need for this.

Actually, I think there was !! When people think they can buy stuff, unpack it, try it, then take it back, it affects the profitabilty of the retailers who ARE good enough to offer refunds. That means that they are likely to raise their prices to the rest of us, so it affects everyone.

Once upon a time, M&S were considered an exceptionally good retailer, because they would give a refund on returned items, even if the buyer had just changed their mind.

Now it seems that folk EXPECT this privilege...

Flyboy152

easy wrote: »

Actually, I think there was !! When people think they can buy stuff, unpack it, try it, then take it back, it affects the profitabilty of the retailers who ARE good enough to offer refunds. That means that they are likely to raise their prices to the rest of us, so it affects everyone.

Once upon a time, M&S were considered an exceptionally good retailer, because they would give a refund on returned items, even if the buyer had just changed their mind.

Now it seems that folk EXPECT this privilege...

But you could have conveyed all of that without having to resort to insulting the OP and her brother.

It would be an apt point to remind people of the advice given in the etiquette section of this forum:

Please be nice to all MoneySavers

shaun_from_Africa

easy wrote: »

Actually, I think there was !! When people think they can buy stuff, unpack it, try it, then take it back,

Now it seems that folk EXPECT this privilege...

The OP didn't think or expect anything of the kind.

In case you hadn't noticed, this is a consumer rights board and the OP was simply asking for advice on what their rights are.

Is he entitled to a full, partial or no refund?