Shop saying can't have a refund the following day..??

George_Michael

Did you brother ask about an exchange instead of a refund?

If he pops back and has a word with the manager and asks if he can return the phone and pay extra for a more expensive one (providing that they have one in stock), they may well be more likely to allow it.

Olokia

It has been a while since I knew the CEX refund policy so they may have changed it.

Change of mind - No they won't take it back. If it is working then the only thing you could do is sell it back to them. 50% loss if you take cash and 25% loss if you take voucher (roughly).

Faulty - Full refund within 28 days and voucher refund to current value up to 12 months. They will know if you damage the phone to make it faulty and won't accept it and then you will have a faulty phone that you can't sell.

Best bet is to sell it to ebay or a friend. Or take the 25-50% drop. Or learn to like it.

Flyboy152

Olokia wrote: »

It has been a while since I knew the CEX refund policy so they may have changed it.

Change of mind - No they won't take it back. If it is working then the only thing you could do is sell it back to them. 50% loss if you take cash and 25% loss if you take voucher (roughly).

Faulty - Full refund within 28 days and voucher refund to current value up to 12 months. They will know if you damage the phone to make it faulty and won't accept it and then you will have a faulty phone that you can't sell.

Best bet is to sell it to ebay or a friend. Or take the 25-50% drop. Or learn to like it.

But they won't know if it has an intermittent fault, that can't replicate itself in the store.

Olokia

Flyboy152 wrote: »

But they won't know if it has an intermittent fault, that can't replicate itself in the store.

They don't usually refund on intermittent faults. They need to see it to refund

Nine_Lives

Thanks for the help guys.

Also, thanks for those who actually read my post which is the vast majority of those who replied & noticed that neither i or my brother EXPECTED anything & was merely ENQUIRING on the forum as to what the situation is. Nothing more, nothing less.

Some people just like to rant for the sake of it though.

I'll pass on your advice of eBay as it's going to be his best bet.

Thanks guys.

chrismcfall

CeX stores can offer store credit within two days at management discretion, can't speak for franchise as I work for a company owned store.

McKneff

Someone obviously got out of the wrong side of the bed, maybe annoyed that he/she had to go home then...........:rotfl::rotfl::rotfl:

You really need to chill.............

marywooyeah

Although the other posters are correct to state that there is no statutory right to a refund in respect of your brother, you think the day after would be ok to exchange it, CEX are notorious for not giving out money. They used to have a sign in our local one saying "no refunds" and when I asked about it the girl said "well if you bought something from a bootsale and it was broken you wouldnt get a refund so a shop is no different" :eek:
she just gave me a blank look when I tried to explain SOGA to her.

chrismcfall

Aha wow. Thankfully my shop knows all the rules/laws etc

sarahg1969

marywooyeah wrote: »

Although the other posters are correct to state that there is no statutory right to a refund in respect of your brother, you think the day after would be ok to exchange it, CEX are notorious for not giving out money. They used to have a sign in our local one saying "no refunds" and when I asked about it the girl said "well if you bought something from a bootsale and it was broken you wouldnt get a refund so a shop is no different" :eek:
she just gave me a blank look when I tried to explain SOGA to her.

I've seen a couple of shops with "No refunds" signs, and reported them to trading standards. One of them got a slap on the wrist; the other was more severely dealt with, as I recall.