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Pearl ring - broken after 1 day, advice please
Hi My husband bought me a beautiful pearl and diamond ring for my birthday (it was v.expensive!). When we bought it the assistant said that it was not to be worn all the time because pearls are delicate, which I fully understood. On my birthday we went out to a concert and I wore it for about 2 hours, then when I looked at…
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Anything I can do re diamond ring bought for £800 from hsamuel in 2008 poor quality?
My husband bought me a diamond ring Dec07/Jan08 from HSamuel - it was in the sale and he paid £799.99 for it (full price before the sale was £1600!!) It is a cluster ring with 7 diamonds in 9ct gold. I have recently been selling a lot of my gold jewellery as I tend to wear silver so decided to include this diamond ring…
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Londond Midland won't give me my tickets!
I booked tickets from Lichfield Trent Valley to Euston this coming Friday (24/07/11). Unfortunately in the meantime, the Coop have cancelled my debit card as there was (a separate) incident of fraudulent activity. I looked on LM's website for information on how to collect my tickets and found their FAQs page. I contacted…
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does an online shop have to show a phone number
i bought a small item a few weeks ago from an online shop and didnt notice at the time that they had no phone number listed. anway the item doesnt appear to work i emailed then on saturday and not had a reply and have emailed again this morning still no reply so far. they have an address listed but no phone number ive…
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Amazon Returns complaint... help needed!
I bought a Kenwood FP980 from Amazon for £250 (rrp nearer £350+). After trying to use it I have found that the built in weighing function doesn't work, and reads AdLO. I contacted the manufacturer (Kenwood) and they said it is a known fault and to return the item for exchange. Amazon said they could send me a replacement,…
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Unauthorised use of credit card
Hi, don't know if you can help me, it's a strange one. I found charges on my bank account that I had not authorised. Upon investigations, I found that my minor son had used my credit card to access adult sites. I want to know what my rights are, and if I can get my money back. I have contacted the site that charged my…
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Faulty Sofa Vendor ceased trading
Hello Please can you advise. A relative of mine purchased a pair of sofa's 14 months ago. The company who sold the furniture, Easy Living, is no longer trading. The problem with the sofa is that the material weave is opening up. My relative is elderly and lives alone so the sofa has not had a lot of use. An extended…
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i need help and advice please with a faulty glass panel in a door
just some brief info we built a house which everything went wrong on. anyway we employed a company to supply and fit a 6m large external 3 pane glass sliding door, each glass pane is about 2m x 2.1m the door was about £6000, we had to pay £3000+ on order then another instalment just priior to fitting and the balance app…
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Price difference
I pre-ordered a product, to be dispatched when it came into stock two days later. 3weeks on and several expensive phonecalls later and i still have not got my product. Now the iten is less money on the mamas and papas website, am i entitled to ask for the difference back. Or should i cancel the order completely then…
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NEW `reconditioned`engine n turbo- BLOWN!!!
Hi there Just last week I had a new (well, "reconditioned") engine and turbo fitted to my mitsubishi Delica at the cost of £1500. Just yesterday, driving along, the turbo blew. So the AA and the firebrigade that also turned up tell me. There is a 6 month warranty, but the problem is the garage is in Barking I am in…
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First Choice/Trip Advisor
After a little bit of advice. We have booked next years holiday to Egypt, booking the holiday based on price and the trip advisor comments left for the hotel on the First Choice website. However, looking at the comments more closely they are for a completely different hotel! I booked the holiday on the interenet. I have…
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Argos-Took Money No Delivery
Wondered if anyone has had this happen to them or know what the best thing to do is. Wanted to buy something from argos (home delivery only), said it was out of stock, left email to advise when it was back in. Got the email after weeks saying 19 in stock, ordered straight away and although it said 10 days delivery it took…
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Selling items listed as free
Okay, so I work for a high Street retailer and we are given stock that we are supposed to use as incentives for customers to purchase particular items. Now these items should not cost a thing and in fact scan into the till as £0.00, as after all, these items are FREE. For the past two months, one particular store has been…
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Cowboy Garage!
My mate went to a local garage in his village yesterday to get some tyres removed from a set of alloys he is selling. The appointment was all booked in, as he had, the day before asked if the garage could do the work, which they said they could at £5 per wheel. Imagine his shock when he went to pick the wheels up to see…
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I have a faulty Brabantia bin (lid)
It has a 10 year guarantee. We bought it a year ago. Problem is I can't find receipt. Would I still be entitled to a free replacement or repair? The Brabantia website says that proof of purchase is needed. Thanks
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Charged twice for shopping in supermarket
I went to Tesco on Friday evening and bought my grocery shopping spending £56. I had £50 cash in my purse so asked if I could pay that then pay the remaining £6 on my debit card. All fine and went home happy. Then yesterday I checked my bank statement on online banking and noticed that the payment for £6 had been debited…
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Dodgy website and credit card
Firstly, sorry if this is in the wrong forum. I was looking for a specific pair of glasses, only found them in stock on one website http://spectaclecatwalk.co.uk/ so ordered them on Friday night. Now having looked at the website more closely I am wondering if they are for real they have webpages missing and spell basic…
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Please help- faulty pushchair
Hi, Please can someone help me with my rights, I purchased a pushchair online from mothercare I have had it 6 months and the foot strap has broken, I have spoken with customer service and they want me to take it to a store, there isnt one near me and i don't have transport hence why i bought online, what do i do?
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Purchase of used car from a dealer - refund of deposit
Since many weeks I was looking for a quality used car to buy and today (Saturday the 23 July I meant ) I found few interesting cars at the Auto Trader. I was enough lucky that the 3 cars I was interested in were placed at the same location - local quality used car dealer. In first moment, I was considering having finance,…
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tesco opticians order
Hi Ordered glasses instore from tesco yesterday. Phoned the store today to discuss the posibility of amending or cancelling the order. They told me this was not possible and cancellation can only be done upto 1 hour after ordering. I think this is somewhat disappointing as they take 10 days to get the order ready anyway.…
