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Cowboy workman!
Hello all, Our bathroom was in desparate need of re-tiling and a friend recommended a local handyman who provided a competitive quote to to replace the wall and floor tiles. Within days of finishing the job, all of the tiles became loose and most of the grouting disappeared. It's currently an absolute mess and the bathroom…
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Cancelling a Stand at an event
I have booked a stand for an event on Friday but it has been poorly advertised and cost me a lot of money but they are saying they cant fill my stand at short notice so cant have a refund, but I never signed anyting mentioning cancellation rules....where do i stand on getting a refund??? I cant afford the petrol and cost…
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Vaccination refund rights?!
Hi, I paid and recieved 2 japanese encephalitis injections before I went travelling. I recently recieved a letter saying that these injections were part of a faulty batch and that I could have them done again free of charge. However. I don't need them again - I have returned from travelling and so there is no point in me…
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County Court (Small Claims Track) and Multi Track)
Have a friend who has finished a Masters Degree course up North. There were mistakes in the course which are accepted by the University. University will not do anything apart from say sorry. Result being that he sued the university for about £4k in the small claims court. After he sued University said that he should ahve…
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How to protect against company going bust when ordering? - Updated
Not sure of the best board for this one... We're looking for a fitted bedroom which is obviously a relatively expensive purchase. Most companies want a deposit payment and then most of the balance a couple of weeks before fitting with only a small final payment after the event. In this climate, aside from negotiating as…
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DFS Sofa Too Big
Hi Guys I'm looking for some help? We have had a suite delivered today which is for a loft room. The suite fits the dimensions of the room, however, when trying to take it up the staircase it's being caught on the bottom step and won't fit. The store manager has told the delivery driver to leave the 2 armchairs and bring…
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Hermes and paypal
I posted about this on a thread about Hermes but was advised it may get responses here so here goes. I purchased an item on ebay and didnt receive it. The seller provided tracking info which stated it was left in my porch. I never leave my porch unlocked, we have had several break - ins, one whilst I was asleep in bed, I…
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Bought child’s mattress question?
I bought a child’s mattress in May 2011, my under one hasn’t slept on it, but the mattress has changed colour and marks have appeared on it. It was top of the range in the shop! I have the heard on the radio recently, if a product is bought and becomes damaged with no fault of the customer and the product is less than 6…
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Charging new price for replacement
Hi there I ordered a pair of trainers from very.co.uk for £25 way back in April that were finally delivered about 2 weeks ago. Whilst it is my usual size, they are on the small side so I called this morning and asked if I could return them so they could be replaced by the next size up. The lady I spoke to said this was OK…
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Unfair bailiff charges
i'm not sure if this is the right forum section, but here goes. my daughter fell behind with her tv licence payments when she moved away from home. when she returned home she recieved a letter from the local court stating that £85 was outstanding. we called the courts and agreed to pay £20 at the end of each month, a pay…
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Buyer backing out of car sale help?
I had our ford smax advertised on ebay and thought we had it sold, a couple agreed to pay £6400 but they had to sell there car first to make the payment. They did leave a £500 deposit and we said we could wait a few weeks for the rest of the money when they sold there car. I agreed to put 12 months m.o.t on the car for…
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Mobile phone problems
Hi everyone - I'm hoping you can give me some advice on my daughter's mobile phone problems. In February 2011, my ex-husband set up a contract for my 14yr old daughter with Phones4U, which came with a free Sony Ericsson X10. Last month the phone wouldn't start so we took it back to the shop who sent it off for repair. It…
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Whats going on PayPal??
Hi There, I am quite frustrated about an email that I have just received with a lack of useful information to say the least, it reads along the lines of: >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On, we attempted to transfer from your bank account, ending in 3777, this transfer was returned by your bank on for the reason below:…
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A load of hot air?
Excuse the bad joke of a thread title, couldn't help myself... I bought a double layer airbed, made up of two separate double airbeds, zipped together from Amazon marketplace around the start of June. First time I used it the bottom layer deflated every night. Emailed them when I got back from the camping trip, they agreed…
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Question
Hi, I have bought three items off etsy from the US about a month ago through a seller. I paid via paypal. It's now been over a month and the items still havent arrived. I brought this up with the seller who said if the item does end up being reported lost (after a 6 week period which i believe ends next week) they said…
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Fitness First Contract Cancellation Inside 12 Months
I hope this is in the right section, I wasn't sure where else to put it. This is a bit of a tricky one. Fitness first offered all members of staff at my company a very good corporate rate. However we signed up direct with FF and not through our company. The wife pushed for me to accept the offer as this was, quote: "her…
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Brand new sofa in clearance - Without Warranty?
Hi MSE Forum I was just hoping for some advice on a sofa I have just purchased from Natuzzi. I bought a brand new sofa from the clearance section and was informed that the sofa was new and probably part of an order which did not proceed and it had very minor cosmetic damage but otherwise was fine. The salesperson then…
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Fit for purpose - US Company
Hi, A few months ago I bought a purse from a boutique in a town several hundred miles away from where I live. Unfortunately the quality of the item is less than expected and as it was a lot of money I have requested a replacement by contacting the manufacturer via the web. The company has so far corresponded with me and…
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Paypal Withholding My Money
Hi. I have just got off the phone to Paypal who have closed my account and are withholding all of the funds in my account £240 and counting) for 180 days! They said it was because I was selling high risk items (1 new mobile phone) and wanted the invoice. As I explained I had sent everything that came with the phone to the…
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Argos, Indesit and the washing machine
We bought a washing machine in February from Argos. Yesterday we tried to open the door and the handle came off in my hand. Well we phoned argos who gave us the number of indesit. They say we need to pay £105 for a call out charge then for parts because it is accidental damage not mechanical. Surely this isn't right?
