DFS Sofa Too Big

Leighn79

Hi Guys

I'm looking for some help?

We have had a suite delivered today which is for a loft room. The suite fits the dimensions of the room, however, when trying to take it up the staircase it's being caught on the bottom step and won't fit.

The store manager has told the delivery driver to leave the 2 armchairs and bring back the sofa bed. We now have to go into the store to choose a replacement sofa bed with detachable arms so that they can get it up the staircase.

The issue is they won't allow us to return the armchairs too and buy a new suite, so effectively we'll have 2 armchairs from one range and a sofabed from another.

We are happy to exchange for a new full suite but don't wan't to be left with mismatched furniture.

Any advice would be appreciated - we have to go into the store to see the manager this evening.

CoolHotCold

If purchased in store they are under no legal requirements to return or exchange any items if not faulty.

pinkshoes

You are lucky they're taking away the sofa and allowing you to have another one, as many stores will just leave it with you, as it's your responsibility to make sure it fits.

Have you offered to pay for all the return and new delivery, and buy something more expensive instead?!

visidigi

wonder if the manager is leaving the two seats behind as collateral to ensure you dont try to get out of the deal completely.

Go in store and see what he says - if you openly agree you'll take an alternative then I would expect they would make an effort - I cant imagine its easier to shift two seats versus two seats and sofa set.

Leighn79

Went into the store this evening and spoke to several staff and the manager - they couldn't be more helpful and we have now ordered a different suite and the armchairs will be collected later on this week.

I think you were right visidigi and the 2 armchairs were just left as collateral.

McKneff

Leighn79 wrote: »

Went into the store this evening and spoke to several staff and the manager - they couldn't be more helpful and we have now ordered a different suite and the armchairs will be collected later on this week.

I think you were right visidigi and the 2 armchairs were just left as collateral.

If youve had good service and are happy with it, why not name the store please.

Good for them I'm glad you ot it sorted

visidigi

nice to heara positive and easy result in one of the many thousands of sofa threads which appear here!

well done

pmduk

good for DFS, it would have been easy for them to walk away from this leaving you with the problem.

Leighn79

McKneff wrote: »

If youve had good service and are happy with it, why not name the store please.

Good for them I'm glad you ot it sorted

It was the DFS Glasgow London Road branch

Flyboy152

pinkshoes wrote: »

You are lucky they're taking away the sofa and allowing you to have another one, as many stores will just leave it with you, as it's your responsibility to make sure it fits.

Have you offered to pay for all the return and new delivery, and buy something more expensive instead?!

Why on Earth would they do that?

visidigi

Flyboy152 wrote: »

Why on Earth would they do that?

Problems been solved - no point taking a post out of context for the sake of it...