Faulty Sofa Vendor ceased trading

sue15_2

Hello
Please can you advise.
A relative of mine purchased a pair of sofa's 14 months ago. The company who sold the furniture, Easy Living, is no longer trading. The problem with the sofa is that the material weave is opening up. My relative is elderly and lives alone so the sofa has not had a lot of use.
An extended warranty was purchased at the same time - but the company involved here says the fault is not covered by them.
Is there anything that can be done?

All advice gratefully received

Thanks

pcombo

Nothing can be done.

unholyangel

Did your relative pay by credit card?

McKneff

If there is an extended warranty I cant see why it wouldnt be covered.
Give trading standards a ring.
Apart from hopefully a credit card was used.

sue15_2

thank you for your replies
The Extended warranty company have advised
" The assessor confirms that none of the manufacturing / structural defects which fall under the scope of cover provided by your warranty can be found with the good"
The actual material itself does not seem to be covered by this warranty.

The credit card route seems the best option and I assume one would write to them and ask for a refund. What is annoying was the warranty company advised over the phone to wait for the manufacturers warranty to expire then they would act.

Thanks again

wealdroam

sue15 wrote: »

The credit card route seems the best option and I assume one would write to them and ask for a refund.

The credit card company are jointly responsible for performance of the contract.
This means that they too could offer to repair, refund of replace the goods... assuming the problem is deemed to be an inherent fault.

A partial refund could be offered to take account of the length of time that you have had the product.

Have a read of MSE's Section 75 Refunds article.