Please help- faulty pushchair

gigglerm

Hi, Please can someone help me with my rights, I purchased a pushchair online from mothercare I have had it 6 months and the foot strap has broken, I have spoken with customer service and they want me to take it to a store, there isnt one near me and i don't have transport hence why i bought online, what do i do?

Oliver14

Speak to them and ask if you can send it back.

gigglerm

I have and they are insisting that I take it to a store

unholyangel

When you informed them of the fault was it within 6 months of purchase or outwith?

gigglerm

just out purchased 09/01 and strap broke yesterday does it make a difference?

pinkshoes

If it was less than 6 months, it would be up to the store to prove it wasn't faulty. Over 6 months means that technically YOU have to prove it's faulty and not broken through mis-use.

Is there no one you could get to give you a lift to your nearest store?

unholyangel

Ahhhhh i've just read their website.

OP the reason they may be asking you to go to your local store is so they can provide you with a courtesy stroller while yours is being fixed.

How far away is their nearest store from you? Is it just difficult to get to due to not having personal transport or is it miles away?

unholyangel

If the faults inherent she wouldnt have to buy a new pushchair. She'd be entitled to repair/replacement/refund.

I can see why they're asking her to go in store (ie to provide a courtesy pushchair while hers is being fixed). But remember that any remedy isnt supposed to put the consumer out of pocket and nor is if supposed to cause significant inconvenience. If the nearest store is 50 miles away, i'd say thats significant.