Price difference

vixyj

I pre-ordered a product, to be dispatched when it came into stock two days later. 3weeks on and several expensive phonecalls later and i still have not got my product. Now the iten is less money on the mamas and papas website, am i entitled to ask for the difference back. Or should i cancel the order completely then re-order? My friend has ordered the same product just this week and has already received hers. Any advice is appreciated.

visidigi

cancel and reorder at the lower price - less hassle, easier process

Sagz_2

No right to the price difference I'm afraid - so cancel and re-order.

If they get awkward about cancelling just place a second order, and when the higher price item is delivered return it

unholyangel

Sagz wrote: »

No right to the price difference I'm afraid - so cancel and re-order.

If they get awkward about cancelling just place a second order, and when the higher price item is delivered return it

Why? OP can cancel under DSR's, refuse delivery of the item and they cannot treat it as breach of contract and must refund all monies paid (including delivery costs). If she waits until the item has been delivered she will be responsible for return postage costs (as per their T&C's).

arcon5

Don't forget op you will have to pay return postage costs, so make sure the saving is worth the hassle.

unholyangel

arcon5 wrote: »

Don't forget op you will have to pay return postage costs, so make sure the saving is worth the hassle.

She hasnt received the item yet. As i said above, she can cancel and get a full refund and just refuse delivery (if it ever turns up) and re-order.

vixyj

Thanks, decided to give them one last ring and got through to someone with a brain cell. My product came today and even better she agreed to put the difference- Yes Guy Gardner, "a significant difference" back into my account immediately. It was all about the principle.