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What are my rights - Faulty Bed?
Hi, I bought a bed and matress on the 12/08/10 from matressnextday.com We had lots of problems in relation to the wooden slats falling through every time you rolled over! This caused the matress to lose shape. We called them up and they sent out a new set of wooden slats. We changed them over but still had the same…
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Faulty dog
Hi all, Below is pasted a copy of a complaint letter that I am about to post. Any comments or criticism is appreciated. The dog was technically not purchased but a donation of £250 was made. I have put purchased in the letter as according to the dictionary purchased means to obtain goods in exchange for money. The donation…
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HMV Refund advice
2 weeks ago i bought a Tablet from the hmv website and got it a couple of days later but when i unpacked it they had sent me the wrong item as it was not a tablet that they had sent me. So i called them up and told them about it and they told me to send it back to them which i did and sent them details about the postal…
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Council tax arrears and Baliffs....
Here on behalf of my partner, (she is currently in hospital). (Hope this is the right section for this query, if not Mods please feel free to move it.) Had a visit today (I was out) from Equita Baliffs regarding outstanding council tax from my partners previous address. She was a council tenant, in receipt of housing…
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help with holiday hell
I booked a hotel in Prague for may, only to find out a few days before i left, that the hotel i was staying in was supposed to be a complete dump and was nothing like advertised. So i contacted their customer service department to query this, and was told that everything was fine, and the hotel was as described on their…
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Online order - shop now says price was incorrect
Hi all, I'd be grateful for some advice. I put in an order yesterday evening to Jacobs Digital for a camera lens priced at £299. Since they are normally about £450 I thought it was quite a bargain. I paid with Visa debit and received an email confirmation of my payment and the price. Their website contains the following…
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Mail for unknown person suddenly started arriving at my address
Hi, I have lived in my house for nearly 12 years. In the past week I have received 2 items of mail for a person I have never heard of and is not even the previous resident. The items in question are a set of O2 PAYG SIMs and a Toolbox catalogue, the items have the correct full postal address and I have tried directory…
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Amazon seller agreed to cancellation contract then later sent items
I gave a cancellation notice to an Amazon seller about 20 minutes after buying an item. As Amazon shoppers know, you have about a 15min window in which to cancel an item -very easy. He agreed to this contract of cancellation. Several days later I find that he has gone ahead anyway and sent me the item. The item arrives and…
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complain about private caravan hire?
Hi, can anyone advise about reporting a private caravan owner for renting an unfit caravan please? I paid a £50 damage deposit in with my £250 rental price to a private owner on a caravan site. When i got there the microwave had been on fire and in a dangerous state, there were no cooking utensils, i had to hire a…
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Refund on flying lessons
Hey All, Way back in 2006 i started to take some flying lessons at a local club. To save money i took advantage of a deal they used to offer to purchase lessons up front. Due to work comitments i took a break for a few years leaving the credit on the book. When i returned to the school i found that they had changed owners…
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Sports direct
I bought a hoody from Sports Direct. It was washed inside out on a 30 degree wash as the stated on the label. However the dye from the logo on the front has run. I took it back to Sports Direct and was told that as I didnt have the receipt there was nothing they could do? I didnt even think to keep the receipt as I…
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Deposits, refundable?
So lets clear this up before my head explodes... Are deposits refundable? Because I was under the impression they are refundable less any deductions made by the seller to cover their costs or any losses from the deposit.. but... This seems to say otherwise:…
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my rights trainers hurt my feet?
Hi i was wondering if anyone could shed any light on what rights i have regarding some skechers trainers i recently bought. 3 weeks ago i bought some skechers tone up trainers and they wasnt cheap they cost me £70. I tried them on in the shop and they felt fine however i have now worn them 6 times. And each time within 30…
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short guarantee with RAC
My car broke down 9 months ago, July 2010. The RAC came and I paid £80.95 to have a new coil pack and fitting with 1 year guarantee. Two months ago it failed again. RAC replaced and said that as I had not paid for the replacement I would only have the residue of the original guarantee. The Citroen had it's original…
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reasonable delivery time/3rd party couriers/delivery charges
Hi all, Need a bit of help trying to figure out what my rights are. My girlfriend ordered a scooter online on the 16th of May. The delivery terms during the purchasing process was 3 working days for £85. It's been 3 weeks and still no sign of the scooter, and each time the past two weeks we have contacted the supplier,…
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Orange, DD, Bank, Fraud, Police? Where to go Please.
I'll try to keep it brief... :) This is regarding a Barclays account. The holder of this bank account has never had a mobile phone, nor anything to do with Orange. The account is not used for any purpose other than as a savings account. The account holder has never used the card on the account. The account holder has never…
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Am I being scammed here?
Well I bought a 3 day and 1 month subcription from a website the other week. The three day was for 9.95 USD and the 1 month 19.95 USD. Okay fair enough. But now I get an email saying this - Dear Sirs: As agreed on we tried to charge your account the due amount for the web service you used. Your bank informed us that we…
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moneybookers.com
Some countries don't permit the use of Paypal ... so alternatives are necessary. I have recently had to use Moneybookers to pay a bill of less than £100. I have had the most terrible of experiences. Excessive charges. Terrible support. No feedback. Innefficient. And two months on. Still not able to pay a bill... while they…
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Car Servicing Rip Off ?
I had my small japanese car serviced on Tuesday at my local main dealers - it has been mine from new (2 years / 18000 miles) and the dealers took 1 hour 20 minutes to complete at a cost of £179 labour parts This is where it gets interesting The final itemised bill - included £47 for 4 litres of oil (ouch !!) 2 "NUTS" at…
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Gas leak caused by Comet
Just before Christmas our oven had an electrical fire and was subsequently condemned by our insurer. The inspection was carried out by Ival; who use Comet engineers. The comet engineer isolated the gas and electric on the oven and left. It took 3 months for us to get the replacement oven fitted despite making clear from…
