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Bought A Television
Hi I'm new to the forum, Can somebody help me. On the 10th June I saw a television advertised on a website & bought it as it was a good price & it said "Special offer" buy today as the price will go up tomorrow back to full price. having checked the website again this morning It's now come down another £30 for 2 Days (Sat…
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Question about NFRC - Federation of Roofing
I just wonder if anyone knows what do you expect from a complain to the NFRC (National Federation of Roofing Contractors) Back in 2009 I had my 3 flat roofs redone by an NFCR, member as I thought that I would avoid cowboys, as they guaranteed protection and quality. After the roofs were redone one kept leaking. They did…
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Floors2go guarantee
I purchased laminate flooring at floors2go 2 years ago, the flooring cost around £20/m and had a 25 yr guarantee. Several of the planks which receive most wear are starting to develop White around the edges as if the colour/print us wearing off I must add that it is heavy domestic standard and is fitted in my lounge and…
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Problems with LoveFilm taking money after cancellation
I phoned LoveFilm to cancel my account in July / August last year. (Can't remember exactly but was summer). They said the cancellation would apply to my next bill as I had just paid. I returned the discs I had and assumed that was that. Until they sent another set (apparently at the end of September). I immediately…
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Debenhams Sale - returns WARNING
I bought some clothes during the week in the half price sale. Went to return them becasue they were not suitable and was told I could NOT have a refund as they were bought with 50% off. I had to either exchange or get money put on a gift card - HOW DO THEY GET AWAY WITH THAT !! Anyone know if they can actually do that ??
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Got charged for something I didn't order! Help!!
Hi guys, I hope someone will be able to help me. Long story short I phoned Dundee box office to order tickets for the flower and food festival yesterday and asked for 4 adults and 4 children's tickets (specifically mentioned all kids are under 16- which means they are free). I paid for them using my MasterCard debit card…
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Faulty phone
I won't bore you with all the details but in a nutshell : Bought a Motorola Flip for son xmas prezzie, develops a fault orange agree to replace handset .. said handset develops exactly the same fault, once again orange agree to replace handset .... said handset develops same fault (keeps crashing and overheating, battery…
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mispriced item
I purchased a mobile phone from a well known site at a very, very, very cheap price and it all went through at the checkout with confirmation. Now I have have an email stating unfortunately there was an error and they mispriced the item! and have not charged my credit card. Are they allowed to do this? or is it legally…
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Paypal debt collection
Hi guys, I sold a cartier watch recently, originally I advertised it on ebay but I didn't sell it but one of the potential buyers asked if they could buy it privately so I said yes. I sent them an invoice which stated it was a cartier watch and there were no refunds. The invoice was paid and I used the money to buy flights…
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Unfair Terms in Nursery Terms and Conditions
Hi all, I have recently booked a two week holiday and a short break. As such, I need to take my son out of nursery for two weeks and one day. I pay in advance for his attendance on a monthly basis. I asked the nursery if I could swap one of his attendance days - he usually attends on a Monday, Wednesday and Friday. We…
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Welcome cottages cancellation policy
I have requested that a week long break booked with welcome cottages be cancelled and they have requested that we pay 50% of the total charge. They want a princely sum of £140.00 on top of the £25.00 deposit already made. The booking is for October and we are giving much more than the 70 days notice required. There…
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Acer Aspire One
Hi everyone, I hope someone can help. I purchased an Acer Aspire One netbook from Tesco Direct in December 2009. I was very happy with it until it developed a problem a couple of months ago - it would just turn itself off unexpectedly, and was very difficult to get it on again. This was an inconvenience at first, but the…
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? what do i do next
in january dh ordered a Kinnect stand from games basement. (£38 on mastercard credit card) Never arrived, waited 28 days. Phoned games basement. initially they said it had never been dispatched and and was OOS, so i asked for a refund. They then decided that it had and that i needed to fill in a missing items form. I…
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Orange account cancellation problems
Hello I wonder if anyone can advise me where I stand... I had been a customer with Orange mobile for several years but in November switched to Vodafone. My contract with Orange had been due for renewal so I called up and asked them to cancel it. I was told it would take 30 days notice but that it was fine and the contract…
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Cheque Fraud
Hi I wonder if anyone can help me. I wrote a business cheque to an individual and gave it to my partner. He subsequently lost this cheque! I found out on Monday that someone cashed it on Monday in a bank in Birmingham. I rang the bank to try to stop the cheque and reported a fraud as we paid the named individual on the…
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Forgot young persons rail card, charged additional £60. Mitigating circumstances?
I am seeking advice on how to make a complaint to Arriva Trains Wales. I was made to pay for an additional ticket for my return from Cardiff to Manchester as I had forgotten my Young Person’s rail card. My original advance return ticket cost £17.80 including the third discount. I was made to pay an additional £57.10 for…
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Breo Watches
I have noticed across the internet that the Breo watches don't get particularly well reviewed. I got one as a gift in March and noticed that it randomly resets the time for no apparent reason. The first couple of times I thought I'd doen it by accident. But, when it reset itself while it was sitting on a table I realised…
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Consumer rights when buying from abroad - HELP!
Hi - I’m looking for some advice following a recent purchase I made online from a company called DHgate. The company is like a China based ebay that ships worldwide and offers free shipping etc to the UK. I bought a canvas for $280 (about £170) and when it arrived the quality was ridiculous, and it was damaged in transit.…
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Gym Membership cancellation
Hi All, I have been trying to cancel my gym memebership and took to like months to do, i found out that they can temporarily cancel the memebership on health reason and wanted to do this, but despite leaving msg with reception no one got back to me. So i then cancelled it was told by reception to send an email giving one…
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Next 8 day return policy?
Hi Hope this is the right place for this query, if not admin please can you move it to the right place? My question is to those who may have have experience or a better understanding of the policy. I bought a dress for a night out from next online and paid with my debit card [i dont have a next account] , it didnt fit so i…
