Breo Watches

Saver_Su

I have noticed across the internet that the Breo watches don't get particularly well reviewed.

I got one as a gift in March and noticed that it randomly resets the time for no apparent reason. The first couple of times I thought I'd doen it by accident. But, when it reset itself while it was sitting on a table I realised there might be something wrong.

I do not have the reciept for the watch and neither does my Mum (who bought it for me). According to all the info on this site I need the watch to return it to the shop. Or do I?

So I thought I'd try Breo's website.

The website says it will only accept returns whether faulty or unwanted if the reciept is available. I feel this is incorrect. Surely a manufacturer is supposed to supply an item that actually works. Therefore even if I don't have a reciept I should be entitled to getting my watch fixed.

Does anyone know my rights in this situation?

Thanks :j

s_b

your warranty is with the seller
not the manufacturer

stugib

s_b wrote: »

your warranty is with the seller
not the manufacturer

On the contrary, warranties are with the manufacturer. Contractual/statutory rights are with the retailer.

The manufacturer can set their own terms w.r.t. the warranty.

~daisy~_2

i bought a couple on a plane last october for stocking fillers for my kids and they were useless - i tried with the manufacturer but they werent having it so paid £20 for 2 rubbish watches

maninthestreet

OP - it may be TIME to give up and move on.... I hope this post doesn't WIND you up....

wealdroam

~daisy~ wrote: »

i bought a couple on a plane last october for stocking fillers for my kids and they were useless - i tried with the manufacturer but they werent having it so paid £20 for 2 rubbish watches

Go after whoever sold them to you.
The airline?
Do you have proof of purchase?

Or, did you pay by debit/credit card?
If so investigate their chargeback schemes.

s_b

maninthestreet wrote: »

OP - it may be TIME to give up and move on.... I hope this post doesn't WIND you up....

i doubt it as he took the time to write it

akitabow

Items are meant to last a reasonable amount of time, your contract is with the retailer who's responsability it is to provide goods that are fit for purpose and last a reasonable amount of time. It is upto the retailer to sort out problems with faults occuring from manufacture (Even if you are out of guarantee periods this regulation can still be mentioned, i.e a television breaks due to mechanical error less that 5 years after buying, you may have some problems but ultimatly you should win this case)

Flyboy152

stugib wrote: »

On the contrary, warranties are with the manufacturer. Contractual/statutory rights are with the retailer.

The manufacturer can set their own terms w.r.t. the warranty.

Actually (pedantic head on), they are with whomever provides the warranty, not necessarily the manufacturer.

stugib

Flyboy152 wrote: »

Actually (pedantic head on), they are with whomever provides the warranty, not necessarily the manufacturer.

You're absolutely right, that is pedantic

Flyboy152

stugib wrote: »

You're absolutely right, that is pedantic

I told you it was.