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2 Dell Laptops
Dell replaced my laptop because it was faulyt but havent picked up the old one. Its been a month, Im not calling them up. What should i do ?
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Fopp vouchers
Just found found some vouchers that I received a few years ago for Fopp (music store). As far as I know they went out of business in 2007 but were saved by HMV. I'm pretty sure I know the answer but I'll ask anyway...I noticed a store on Byres Rd (Glasgow), does anybody know if I'll be able to redeem these vouchers?
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Do I have to give a refund if customer hasn't paid in full?
Hi All I am new to consumer rights so could do with some expert help please. I sold something (online and with a private individual) and agreed to take installments which should have taken 3 months. However it has taken 7 months to still have 2/3rds of the full payment paid, now the client is changing her mind and asking…
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tesco opticians
6 visits to opticians, at 30 miles per trip. 2 eyetest and they still can`t get my varifocals right. The manager can`t understand why I have no confidence in them and refuses to give me a refund!!!!!!
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Online purchase rights
Hi, Thinking of purchasing a TV online from a well known electrical store. On their site, they clearly state that you have 7 days to change your mind on a purchase. However whilst you can unwrap it under no circumstance can you use the product in any way - so you cannot plug it in etc. (although they seem to indicate that…
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Purchased online item missing help
Hi I recently purchased some good online of which 1 item was missing. Everything else in the package was received and accounted for. I've emailed the company involved and exchanged a few emails which once they have found out I'm missing an item. The last email I had back from them was confirming the date I received the…
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Really Let down
I am sorry if this is long winded so bare with me!!! Can anyone advise me? I have (well had) an Iphone and the battery wasnt charging properlyand there was a problem with the screen, I took it to a shop in Leeds and they replaced the battery and screen, after coming back home to north Wales I found that my iphone wasnt…
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Car Purchase- Where do we and car Sales stand here? pls help!
Hello, Interesting scenario here and I wonder if anyone could help me with what are our rights and what we are obliged to. I will explain the scenario below. My Mum is buying a new car, and chose one at a car garage (Arnold Clark leyland) for £8995 window price, we got a price for her current car part exchange of £2500…
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Direct Recovery Solutions (is this a scam )
Hi just wondered if any fellow members on here can help me out. Received a letter from Direct Recovery Solutions claiming to be acting on behalf of a company called TDX both of which I have no knowledge off the letter claims we need to contact them regarding a property we lived at in 2006 we moved out in 25/10/2006 and…
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Hmv susspended account help
Hey guys need some help if anyone can spare it. It would seem im having problems with the hmv.com website. Basically i ordered 2 new items from hmv amounting to roughly £350. when i ordered these items they were a pre ordered item from there coming soon section. To pay for these goods i used my e-vouchers in my wallet as i…
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Jet Ski - Fit for Purpose?
Hi, Im hoping someone could provide some advice on my options (if any) reagrding this issue. I purchased a second hand jet ski (4 hrs use) from a private eBay seller a couple of year ago. the ski was about 6 months old, and still under manufacturer warranty (2 year warranty). During the warranty period - the ski was…
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NExt Directory
I missed two monthly payments with Next Directory. I advised them that I was having financial troublems but they just ignored me. On the third month I started making small payments to the account. Now the account has been passed to a debt collection agency who I have made some payment too but now there is a default on my…
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give me my money back!
I embarked on a photography course, with the photography institute (PI)- looked like a cocha organisation and I faithfully paid the £400 for the online course. This was a year ago. I have have exactly one email from the tutor welcoming me to the course. Despite sending numerous emails to ask for help I never got a…
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getting money back
Hi Everyone I ordered a game from gamebasement which never arrived I called the company and they said a refund would be issued within 7 days that was almost a month ago I have called them again twice and keep getting fobbed off another week passes still no refund. I decided enough was enough and emailed basically saying I…
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Car problems - Goods for Sale Act
Can anyone advise me before I go legal on this one... I bought a brand new car 18 months ago, after 3 months I took it back to the dealer to query why I had lots of stone chips appearing on my wheel arches. I also logged it with the customer service centre by phone. I was told that it was the design of the car (flared…
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Damaged item sent - Postage liability
Would appreciate some advice on a dispute I have with a company. Purchased an item which arrived damaged from Forzieri, which is based in Italy. The item arrived damaged, so I reported this to the company, and returned it. I took a photo of the damage. The return was expensive, as I insured it for £300. Postage costs of…
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Advice needed with Dell order mistake
Hi guys, sorry for the rather long story but I have tried to include what I feel are the most important points. [FONT="]I placed an order through the Dell outlet on 25th May for a pre-configured Dell XPS 17” laptop and cancelled that order within a few hours via the order support line. I then spoke to a customer…
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Trade mark help please
I was sent a trademark renewal notice from the Intellectual Property Agency with all my correct info, stationary etc I signed it & sent it back It was not until they sent me an invoice for over 2k (it shoud be £200) did i think something was wrong, I called their office who only spoke French?? & said they were agents for…
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Internet shopping delivery issue
Morning, I purchased a camera from the Jessops store online on thursday the 2nd of June. There was free next day delivery on this purchase. The item still hadnt been delivered by Monday the 6th of June so I decided to track the order. Apparently the order had been delivered and signed for by a Mrs. Mayne at !7:10 that day?…
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Evans contact details needed
Ok, they cancelled my order because of the code mix up, fair enough I suppose - but they've just notified me that they are not refunding the postage cost to me! They cancelled it, not me, how can they withold that? Anyway I've had enough of arguing with customer service serfs - has anyone got any contact details for…
