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Car problems - Goods for Sale Act
Frenchie1
Posts: 1 Newbie
Can anyone advise me before I go legal on this one...
I bought a brand new car 18 months ago, after 3 months I took it back to the dealer to query why I had lots of stone chips appearing on my wheel arches. I also logged it with the customer service centre by phone.
I was told that it was the design of the car (flared arches) and that there was nothing that could be done. I was miffed but kind of accepted it. Over the following year I have had chips appearing on the bonnet, roof and windscreen supports. There are over 120 chips on the bonnet alone. I have taken the car back again to complain and logged it again with the customer service centre, quoting the Goods for Sale Act 1974 with specific reference to the Cars section. This resulted in the dealer having an "independent" paint specialist in to check the thickness - which of course meets the standard. The no quibble 3 year paint warranty specifically excludes stone chips. They have told me there is nothing wrong with it and that they can't be held responsible for how I drive the car and the road conditions that I must have driven in over the severe winter.
Not deterred, I took the car to another Paint Specialist approved by SAAB and Mercedes who wrote a 2 page report on their opinion that the paint is not bonded correctly, supported by the fact that there are no chips on the windscreen or bumpers (bumpers are painted differently to the metal parts as they are plastic). I have sent this onto the dealer who has agreed once more to take it back to Customer Services. If this should not work, what are my rights?
As far as I can see, the paint is not fit for purpose and the dealer should rectify the fault.
Just to add to the mix, the Salesman who sold the vehicle to me let slip that they had withdrawn my paint colour and reissued it a few months later. The Customer Services centre claim this was nothing to do with the chipping issue, it is coincidental. However the car forums are loaded with complaints on this issue and consensus is that there was an issue with the paint. I can't prove this and the dealer will never admit to it, it's just circumstantial and annoying.
Can anyone offer me any words of wisdom or am I in the wrong?
I bought a brand new car 18 months ago, after 3 months I took it back to the dealer to query why I had lots of stone chips appearing on my wheel arches. I also logged it with the customer service centre by phone.
I was told that it was the design of the car (flared arches) and that there was nothing that could be done. I was miffed but kind of accepted it. Over the following year I have had chips appearing on the bonnet, roof and windscreen supports. There are over 120 chips on the bonnet alone. I have taken the car back again to complain and logged it again with the customer service centre, quoting the Goods for Sale Act 1974 with specific reference to the Cars section. This resulted in the dealer having an "independent" paint specialist in to check the thickness - which of course meets the standard. The no quibble 3 year paint warranty specifically excludes stone chips. They have told me there is nothing wrong with it and that they can't be held responsible for how I drive the car and the road conditions that I must have driven in over the severe winter.
Not deterred, I took the car to another Paint Specialist approved by SAAB and Mercedes who wrote a 2 page report on their opinion that the paint is not bonded correctly, supported by the fact that there are no chips on the windscreen or bumpers (bumpers are painted differently to the metal parts as they are plastic). I have sent this onto the dealer who has agreed once more to take it back to Customer Services. If this should not work, what are my rights?
As far as I can see, the paint is not fit for purpose and the dealer should rectify the fault.
Just to add to the mix, the Salesman who sold the vehicle to me let slip that they had withdrawn my paint colour and reissued it a few months later. The Customer Services centre claim this was nothing to do with the chipping issue, it is coincidental. However the car forums are loaded with complaints on this issue and consensus is that there was an issue with the paint. I can't prove this and the dealer will never admit to it, it's just circumstantial and annoying.
Can anyone offer me any words of wisdom or am I in the wrong?
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Comments
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If the paint is defective and you have an independent reports as you say, then if the retailer (ie the car dealer) will not provide satisfaction, you will need to start a Small Claimds Court action against the garage, as the retailer.
What car is it please?British Ex-pat in British Columbia!0 -
Is it an Alfa Mito? There has been a lot of problems with these cars and should be sorted out with the dealer. Have a look at some car forums for others experiences.(".)0
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to be honest - I think its the state of our roads. I have a TT, and after 15 months have had to have my bonnet, lower front bumper, and front wheel arches re-sprayed. hundreds of small stone dings.To Stooze or Not To Stooze - Theres only one option
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