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Hotpoint Glass Cooker Lid exploded
I wondered if someone could provide me with some advice or guidance on my rights. I have a Hotpoint EG73 Dual Fuel Cooker which has a glass lid with a cut off device (so you can close the lid with the hob left on and it will cut the gas to the hob). It is approximately 3 years old. Last night I was cooking dinner, I took a…
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M&S new coat tearing at seams
I bought a new per una coat in the M&S sale for £40 (half price). I have only worn it a few times and it has begun to come away around the arm holes at the back on both sides. You can see the lining through one of them by now and the other one is starting to go. Anyway obviously it isn't wearable like this but I really…
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M&S Salad burst, my new bag is covered in oil... help!
Hi. Last week I bought a new leather bag from M&S and at the same time bought some bits and pieces of food to take with me on a train journey the following day. The food was in another smaller bag which I placed in the bigger bag containing my leather bag. However, somewhere on the way home, one of the food items, a pasta…
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Who can i go to, to complain?
I',m really not sure if i've put this post in the correct place i just couldn't find anywhere else sorry if it's in the wrong part! I want to complain about a company that is driving me up the walls but i'm not sure who i would complain to. The company is a debt collecting one who i owed £500 to. Which i paid, the £500…
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My letter says one thing, they say another...
A while back, I won a trip to Champneys through Pru Health. It took them absolutely ages to send the confirmation letter through to me but I eventually got it (dated 9 September 2009). It gives all the details of the prize I won and it says that the offer must be redeemed by "3 August 2010". So I called them on 9 March and…
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Recaro young sport car seat
I bought a Recaro youg sport car seat 3 years ago for my son . This has been used daily with out any problems . He is now to big for the internal harnesses so you take them out and use the cars seat belt . When i was taking out the straps i noticed he central belt tension strap was vey frayed . Its just 1 section about 3…
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Fridge Broken After 15 Months...help?
This morning my Candy fridge appears to have stopped working and it is only 15 months old! It is out of warranty so do I have any rights at all? It seems not fit for purpose! Thoughts please?
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O2 Surprise???
Hi, I played the O2 Surprise game and great news I won a Sony HD -Ready TV!:j The website prompted me for all my details as to where to send the prize etc....However it never arrived:(. I have emailed O2 many times, and originally they just told me to go and play again, and that I was wrong....my girlfriend even thought I…
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TheTrainline.com sold me a ticket for a service that did not exist!
Just bought a train ticket online, had to call customer services for a problem with seating reservations. Guy on the line then tells me the train I have booked is not running due to engineering works. So the website was quite happy to sell me a ticket valid only for that train, that did not exist. Are they allowed to do…
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Admission price different from publicity leaflet
I am hoping to take my nephew and niece to a large local attraction over the Easter holidays. The 2009/2010 leaflet I picked up from the local tourist office quotes a particular price for winter and gives the end of the winter season as mid April 2010. After that, the leaflet gives another amount for the summer season, and…
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B&Q Exchange for item purchased during discount weekend
We purchased several items last weekend during the B&Q 20% off weekend inclusing two tins of dulux paint. When we got home we realised that we had picked up the 'silk' variety rather than the 'matt'. Both pots are completely unopened. We went to the customer service desk who said that they couldnt exchange them unless we…
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Goods sent that I never ordered!
I made an enquiry to a company called Intelligent Recording to see how much their SD Recorder was. They never told me, they just sent out the recorder which I hadn't actually ordered. Shortly after I received an invoice for £186.83, which was way more than I had seen the unit elsewhere. I told them this, and they accused…
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Free item not delivered as advertised - not happy
Hiya, hope somebody here can help me with where I stand on this subject. Thank you for shopping with Chemist Direct We're pleased to send you this order confirmation containing details of your order. Your web order number is ******* should you have any further queries, you will need to quote this reference number. Payment…
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DFS Dire F' in service!
I posted on here yesterday about my sister in Law and and her DFS sofa, She had ordered it way before christmas, I think November and it came in begining of FEB but after they unloaded a section was missing so she was promised this would come from China but they couldnt say how long so she then had the cheque cancelled and…
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Perfecthome Optional Service Cover or Coverplus
Hi I was wondering if someone would be able to give me any advice or information regarding Perfecthome Optional Service Cover. My mother has purchased goods from them and it has been over two years since she did so, the payments are crippling her as she is on benefits and has a limited fixed income, the items she bought…
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Court Ruled in our favour, now what?
Hi all, we have recently won a court case against a builder who did some shoddy work on our house, and now has to pay us £2000 (plus court costs). The builder didnt attend the hearing and has totally ignored the letter from the court telling him to pay us the money, I understand that the onus to recover the money falls on…
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W H SMITH Greenbridge...Redundancies!
Any comments???????
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Littlewoods Very Catalogue?????
Has anybody else tried to access Very Catalogue 'Returns Policy' this week? After reading the many, many 'promotional codes' disputes it makes me wonder if they're changing the wording. If they are do they have to record the date of policy change? Website message reads: 'Error 404'
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Been charged twice for one item
I have just bought a couple of items in Boots. I haven't that long got home and have just looked at my receipt. According to this receipt, I have bought 2 lots of something - I only have one lot of that. I know it's all well & good me going back there and telling them this; but how do I prove it? The item is still in the…
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glass in corned beef bought in Asda
I was wandering if there was anyone who knows what I should do..... Last week I bought some corned beed in our local Asda, my partner opened it for lunch today and while eating his sandwich spat out a foreign object, on closer inspection it was a piece of glass! I rang Asda customer services who said to return it to the…
