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Faulty digital piano - who is responsible for disassembly/repackaging?
Hi, I wonder if anyone can offer advice on getting bulky items replaced as there is the added inconvenience of disassembly/reassembly... I bought a Yamaha Clavinova over the web from Biggars in Glasgow which was delivered on 4 March. This was found to be damaged upon unpacking and assembly on 5 March. The faults were…
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DFS! Sofa Woes,
My sister in law brought a corner sofa, It was delivered she paid for it before they unloaded it, ...(I told her I wouldnt ever do that!):mad: Anyway sofa was fine except that when putting the separate units together to make the corner unit it soon became obvious that we were missing an end seat. DFS said it would be…
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agreement failure and late delivery of specs
Guys, Was wondering if anyone here could help. Basically I bought a pair of prescription glasses and was promised it'd be 3 weeks before I'd get them. Three weeks later no sign of glasses, and I really need them! A week ago I received a call saying that'd be another week. I told them I was unhappy and then emailed them…
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Washing Machine out of Warranty
Hi folks, my parents have a Hotpoint Washing machine that is making the loudest noise ever when the drum rotates. It was bought from Hotpoints own shop as Grade A Stock. It came with a one year guarantee. It was bought in Feb 09 and this fault has now developed, coincidentally a month after the warranty expired. There is…
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adverse possession
My mother(who is retired/oap) has been physically looking after a section of land for over 22 years and now the local council want to pull it from under her feet, In 1987 the local rotary club decided to turn a section of waste /barron land in to a nature garden , and from the very start my mother was put in charge of…
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cancelling a policy bought online within 7 days
My husband bought house insurance online but then found I had got a better deal. He cancelled the next day but they said he had to pay £20 for administration because it said that in the t&cs. Is that right? Can they charge this? I thought everyone had a 14 day cool off period for anything bought online or by mail. H epaid…
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Football boots tearing
Hi all, I purchased a pair of football boots at the end of August as I usually do for the new season. They were a pair of Adidas f50i, and cost £125, so not exactly cheap. To cut a very long story short, I've just gone to clean them for tomorrow, and have noticed that they've started to tear on the instep of the left foot.…
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Non-repairable laptop
Hi all, First time poster here. I'm sure this topic has been mentioned many times so apologies for any repitition. I purchased a laptop from "Britain's favourite retailer" in March 2009 (just a few days over a year ago now). It came with a one year manufacturer's warranty and a free 2 year warranty from the retailer. Last…
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How Do I stop Someone Using My Address for Bad Debt
I really have had enough I am sure there is an answer on here somewhere but I am hoping someone can give me a simple answer on how to stop someone else using my address for their bad debts! In the last couple of months I have started to receive letters for someone called a [Details removed by Forum Team]. I have contacted…
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Sale of goods act, Comet.
Hello all, I am just off the phone to Comet to see if they could repair my screen problems i have with my t.v. They started quoting me prices for an engineers visit, parts and labour etc as my 1yr insurance had run out. I mentioned that i am not willing to pay for repairs an quoted the sale of goods act, they where not…
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car deposit help!
hi all some advice please! My son saw a car he liked in a local car dealers, he was advised by the salesman to put a £250 deposit on it as others were interested in the car. He was advised if after talking to us (parents) or he wasnt happy with the finance he could have the deposit back. We went back to look at car and…
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Top Dilema - it broke but I spilt tea on it!
Ok what would you do? I got Karen Millen vouchers for a present and bought a lovely top in the sale yesterday, work it to work today where some idiot on the train splash me with a tiny bit of tea (i've blotted it) but blow me and hour later the tag on the front fell off - what do you think I should do? it cost £50! do I…
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Rights
Hello, I was just wondering what my rights are as i brought a Goodmans lcd Tv from Freemans in Dec 08 and it has now decided to go wrong. Can i complain to them or is it no longer under gurantee, they dont stock the tv no more or the Goodmans make. Thanks
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Returning shoes to my employer: where do I stand?
Hi all, I work in a shoe shop. As part of my job I am expected to wear shoes sold on the premises by the company. We have to buy them ourselves, although we are entitled to a discount. I bought a pair in November, with which I had nothing but problems from literally the day I bought them, but I have only really been in a…
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Complaint
Hello, Does anyone know how long after an event has occurred can you complain? I know that you should complain as soon as possible, but is there an actual time limit? Thanks
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No win no fee
no win no fee firm just one phone and the said I had a case ...passed on to solicitor firm fifteen minute phone call ....three days later I had no case as the only handle clams of minimum of £1000 pounds ….... only two weeks have passed ...where does that live me The said the client come first ... may be not yes you are…
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Make Up Returns?
17 yo DD went to the local MAC makeup counter. She has very pale porceiline skin and was looking for a 'proper' foundation, concealer and powder. She spent just over £100 hard saved money then met me a half hour later for coffee. It was obvious to her, her uncle, her boyfriend and me the foundation was clearly visible and…
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my grandad needs help
my 90 year old grandad bought some commerative coins from an advert in a magazine. he was happy with the coin but then they sent him the next 2 in the series. when he saw the bill he phone the company and they instructed him to send the items back with a covering letter. he did this. he was then sent a letter from a debt…
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Used Car Fault what can I expect from Cargiant under SOGA
Hi, I'm trying to work out what I can expert in the way of service from a used car dealer after my car has become faulty. If anyone can help I would be extremely grateful. I bought a VW Golf, 56 reg 1.9 tdi S with 75000 miles from Cargiant for £6999, on 13th March. It has driven 46 miles since and this Saturday morning it…
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Help with DSR's
I’ve recently purchased a jacket from an online retailer. After trying the jacket on I don’t like it so I’ve decided to send the jacket back for a refund. The delivery on the jacket was advertised as “free shipping”. Before I sent the jacket back I checked the T&C’s (see below) and as stated my refund will be deducted the…
