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cancelling a policy bought online within 7 days

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My husband bought house insurance online but then found I had got a better deal. He cancelled the next day but they said he had to pay £20 for administration because it said that in the t&cs. Is that right? Can they charge this? I thought everyone had a 14 day cool off period for anything bought online or by mail. H epaid by credit card. Can I grt my bank to not pay them?

Comments

  • gordikin
    gordikin Posts: 4,422 Forumite
    You thought wrong.
  • Check the terms and conditions in the policy wording. It may be to your advantage - I think all my insurances came with the front page stating I had a period of time in which to check the policy met my requirements and if it didn't, to cancel.
    I could dream to wide extremes, I could do or die: I could yawn and be withdrawn and watch the world go by.
    colinw wrote: »
    Yup you are officially Rock n Roll :D
  • DVardysShadow
    DVardysShadow Posts: 18,949 Forumite
    Should be covered by Distance Selling Regs? No admin charge.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
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