Complaint

samblack

Hello,

Does anyone know how long after an event has occurred can you complain? I know that you should complain as soon as possible, but is there an actual time limit?

Thanks

Annisele

In short, yes there will almost certainly be an actual time limit.

In practice - in depends on what you are complaining about, where you are (Scotland doesn't have the same rules as England), whether there are any contractual terms governing complaints, and on many other things.

Care to give us any more details?

samblack

England.

It's really just a thought that I had and wanted the answer to. But it came about because a couple of years ago (2 and a half) I brought two pairs of glasses from Specsaves, I paid to have the thin lenses and coatings etc.. the person in the store did the measuring thing and when I got the glasses one pair was fine but the other pair just didn't fit properly. I went back a few times and was eventually told that I shouldn't brought the ill fitting pair as they didn't fit my head (??) and so it was my fault really. Maybe that's true but I thought all glasses were made to measure so when the sample ones I tried on in the shop when deciding on what glasses I wanted didn't fit I wasn't surprised. Needless to say I didn't go back to the shop again. Just wondering if I've missed my chance at saying anything now or if I could have at any point.
Thanks for your time.

gordikin

I think you've missed your chance of complaint as it's so long...sorry!

OlliesDad

Officially you have 6 years to make any claims (under the Limit of Liability Act), but as Gordikin has said, it is probably too late.

samblack

Just to let you know I decided to go ahead and make a complaint anyway. I sent a letter to Specsavers last Saturday, got a call from them on Wednesday and went in the shop and got a refund today - I guess it is always worth a try :-)

amersall

samblack wrote: »

Just to let you know I decided to go ahead and make a complaint anyway. I sent a letter to Specsavers last Saturday, got a call from them on Wednesday and went in the shop and got a refund today - I guess it is always worth a try :-)

thanks for that i am in the same position,but only 12 months ago. specs blurred and hazy, went back 3 times no joy though. i will give it a go. as you say nothing to lose

samblack

amersall wrote: »

thanks for that i am in the same position,but only 12 months ago. specs blurred and hazy, went back 3 times no joy though. i will give it a go. as you say nothing to lose

Good luck! :-)

ERICS_MUM

You can complain at any time, it's just whether the recipient would feel obliged to do something about it. Like you say, you had nothing to lose, and I would always complain if I was unhappy with something.


Linda

amersall

samblack wrote: »

Good luck! :-)

thanks, will let you know how i get on

amersall

update, got a friend to drop letter into specsavers today, got a telephone call 3pm from manager, she couldnt apologise enough. i am to go and see her thursday. will give update then