Admission price different from publicity leaflet

hoops120

I am hoping to take my nephew and niece to a large local attraction over the Easter holidays. The 2009/2010 leaflet I picked up from the local tourist office quotes a particular price for winter and gives the end of the winter season as mid April 2010. After that, the leaflet gives another amount for the summer season, and which is a substantial increase.
However, a neighbour visited recently and was charged considerably more than the price on my leaflet. Looking at their website, she was clearly charged the summer price. According to the website, dates for the winter and summer season are completely different to the leaflet I have, with the summer season starting just before the schools broke up for the Easter hols.
Can someone please advise me if I have any reasonable case when I visit to ask them to honour the price advertised in the leaflet?
Thanks

Mumto2

hoops120 wrote: »

I am hoping to take my nephew and niece to a large local attraction over the Easter holidays. The leaflet I picked up from the local tourist office quotes a particular price for winter and gives the end of the winter season as mid April. After that, the leaflet gives another amount for the summer season, and which is a substantial increase.
However, a neighbour visited recently and was charged considerably more than the price on my leaflet. Looking at their website, she was clearly charged the summer price. According to the website, dates for the winter and summer season are completely different to the leaflet I have, with the summer season starting just before the schools broke up for the Easter hols.
Can someone please advise me if I have any reasonable case when I visit to ask them to honour the price advertised in the leaflet?
Thanks

.
I'm guessing that previous years leaflets for attractions often end up in circulation long after their end date. Is there any small print to say that opening dates/times etc are subject to alteration.
I personally don't think you'd have a case for honouring the leaflet unless it clearly stated it was that current years.

hoops120

Sorry, I wasn't very clear in my first post, but the leaflet is for 2009/2010, and clearly says that winter 2010 finishes on 19th april.
I can't see any small print about altering dates or prices

Mumto2

hoops120 wrote: »

Sorry, I wasn't very clear in my first post, but the leaflet is for 2009/2010, and clearly says that winter 2010 finishes on 19th april.
I can't see any small print about altering dates or prices

In that case, take your leaflet with you and stand your ground.

Freddie_Snowbits

I would get in touch with the police as these thieving thugs should be taught a lesson, it is clear they are scammers. We should expect the owners to spend Easter Weekend in the slammer while the facility is opened up to the proleteriat free of charge.

Long Live the revolution

ithinkyourcrazy

Hi there,
Are you sure that these leaflets are the official leaflets that the company has produced themselves?

I work at an attraction local to where I live and the last few years we have had problems with leaflets being printed not by ourselves that state the wrong prices and the wrong ages that people pay from.

Also the company may have chosen to simply open for the summer season early and when you arrive at the attraction there may be something there informing you of that?


My advice would be to ring them up, ask to speak to a supervisor or manager and explain the situation and see what they say, better to know if they can honour the leaflet before you get there then turn up and them not being able to do anything for you.

hoops120

"I would get in touch with the police as these thieving thugs should be taught a lesson, it is clear they are scammers. We should expect the owners to spend Easter Weekend in the slammer while the facility is opened up to the proleteriat free of charge."

I don't want to get in free of charge. I am merely asking where I stand: the official leaflet produced by the attraction and widely distributed locally clearly states that the winter admission prices is valid until mid april 2010. This is contradicted by the website, which quotes the current admission charge as £3 per person more. For 5 of us that is an extra £15 admission. If it is "reasonable" within consumer law to ask them to honour it, then I will do so.

Failing that, I will call in Robin Hood and see if he can deal with them!

ithinkyourcrazy

hoops120 wrote: »

"I would get in touch with the police as these thieving thugs should be taught a lesson, it is clear they are scammers. We should expect the owners to spend Easter Weekend in the slammer while the facility is opened up to the proleteriat free of charge."

I don't want to get in free of charge. I am merely asking where I stand: the official leaflet produced by the attraction and widely distributed locally clearly states that the winter admission prices is valid until mid april 2010. This is contradicted by the website, which quotes the current admission charge as £3 per person more. For 5 of us that is an extra £15 admission. If it is "reasonable" within consumer law to ask them to honour it, then I will do so.

Failing that, I will call in Robin Hood and see if he can deal with them!

Give them a ring, you never know if there are lots of these leatlets out there they may be having this problem a lot and have the solution for you!

gordikin

Maybe they've just put both their winter and summer prices up perhaps?

rl290

Doesn't seem like you have much of a case, I'm afraid. Either this is (a) an error in the printing, which they don't need to honour (mistakes happen) or (b) a change of policy since publication. Again, this sometimes happens. Best you can do is to give them a call and ask them about it.

R