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Been charged twice for one item
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Indie_Kid
Posts: 23,097 Forumite
I have just bought a couple of items in Boots. I haven't that long got home and have just looked at my receipt. According to this receipt, I have bought 2 lots of something - I only have one lot of that.
I know it's all well & good me going back there and telling them this; but how do I prove it? The item is still in the bag and hasn't been opened yet.
I know it's all well & good me going back there and telling them this; but how do I prove it? The item is still in the bag and hasn't been opened yet.
Sealed pot challenge #232. Gold stars from Sue-UU - :staradmin :staradmin £75.29 banked
50p saver #40 £20 banked
Virtual sealed pot #178 £80.25
50p saver #40 £20 banked
Virtual sealed pot #178 £80.25
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Comments
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I have just bought a couple of items in Boots. I haven't that long got home and have just looked at my receipt. According to this receipt, I have bought 2 lots of something - I only have one lot of that.
I know it's all well & good me going back there and telling them this; but how do I prove it? The item is still in the bag and hasn't been opened yet.
You can't prove it - but Boots will probably accept that its their error and do you a refund. I guess you will have to go in and tell them whats happened and hope that they believe you - they probably will as most companies know that mistakes do happen and they will welcome the chance to put it right for you. A happy customer is much better for them than one thats telling their friends what a shower Boots are!!!ELITE 5:2
# 42
11st2lbs down to 9st2lbs - another 5lbs gone due to alcohol abuse (head down toilet syndrome)0 -
Take the receipt back tomorrow and tell them what's happened and that you didn't notice until you got home - they'll just do the normal refund procedure and give you the money back. I'd be very surprised if they made a fuss. How much we talking?0
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It's only about £4.Sealed pot challenge #232. Gold stars from Sue-UU - :staradmin :staradmin £75.29 banked
50p saver #40 £20 banked
Virtual sealed pot #178 £80.250 -
They won't make any fuss over four quid - take the receipt back and explain.0
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