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can i get a refund?
Hi all I wonder if you can help me with this I bought a bath spa for my girlfriend from amazon, on the website it says nothing about the requirements for setting it up. It turns out that there isnt room in the bathroom for it however the only way to find this out was to open the packaging to read the user manual. However…
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Repair or Replacement
Could someone clarify something for me? I am in dispute with Amazon. I bought a monitor at a very good price, it has developed a fault. They will not replace it as they have no stock and are offering a refund. Normally this would be fine but in this case I won't be able to replace the item at a similar specification, as it…
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Company has done work on house with no permission or contract?
Where do I stand when a compnay has carried out works to my property that was no authorised either verbally or written. There was no contract in place for them to do any work, in fact, all I had requested a s quote a few months back, which I never received. Work has been completed, well, 90% of it.. and they are wanting me…
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expired vouchers
i was brought £150 worth of beauty vouchers for my birthday in may,i used £75 worth,now i have gone back to use the rest only to find out they are only valid for 6 months,please help!!!! how do i fight the company??
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Undelivered items/refund under distance selling regs?
I ordered the components to put together a new PC just recently, ordered online, choosing only items that were shown as 'in stock' by a reasonable number. Paid for next day delivery. Waited a few days and the order tracking on their page still showed 'waiting in warehouse queue' so I thought I'd ask the question via their…
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Can I Get My Money Back ?
Bit of a complicated one this. I have been making payments called tax to the UK government. They in turn have been giving some of my money to the Iraqi goverment. The Iraqi government have been using my money to buy bomb detectors. These turn out to have been bought from a Mr A Daley and are nothing more than some pretty…
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guarentees and bust companies
ok firstly hope someone can help, i am posting on behalf of my nan. 18mths ago she had new gutters installed (her house is owned), now shes got leaks in the gutter(ive not seen the leaks or problem myself as yet) well what im trying to ask is that they had 15yr guarentee but on speaking to the people that installed it they…
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Charge for call out inspite of guarantee
My mum bought a Bosch fridge-freezer which could not maintain a low, safe temperature on recommended settings. Retailer replaced it. New one had same fault. Bosch engineer measured temperature over five days with own gadget and told us later that it was fine. We were promised the report but never received it, despite three…
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Am I due a refund?
Ok, I will try to keep a long story short and stick to the facts. I work for a school and every penny counts so we decided to try refilled toner cartridges rather than the very expensive originals. We went to a local company in November who assured us they could supply these items at a competitive price. I was still unsure…
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pandora charm
hi cant seem to find answers on here or consumer advice website i bought a gold pandora charm from peter jacksons the jewellers on the 26th december 09 as its a gold charm they didnt have it in stock so had to order it. they advised me i had to pay for it upfront so i did and was told because of the christmas period it…
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Legally, am I responsible for bills in previous owners name?
Hi there, sorry in advance if i've got the wrong forum here. Wasn't sure what this fell under. We've been receiving some letters over the past few years from, what I now know to be our local estates maintenance company. Until today I've just been forwarding these letters onto the previous owner thinking it just leftover…
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Television
Hi all. I bought a television from a national wholesaler approximately 20 months ago and the sound has gone awry. An independent engineer has inspected it and I've now got a report saying the cost of repair would be uneconomic. The television came with a 12 month guarantee, but I read somewhere recently that under EU law…
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Faulty Playstation Three
I bought a PS3 from WH Smiths on 27/4/09 for £250. It has now developed a fault where it won't recognise any type of disc be it a game, dvd, blu-ray etc. (quite a common fault based on a google search or two) I've lost the receipt and have been told the Sony warranty will not repair the console unless I can provide proof…
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Replacing a faulty item
Advice needed - Thanks in advance I bought an item from a well know online retailer. However the product was faulty - I contacted the the retailer and they promised a replacement - three weeks later the retailer informs me that they cannot replace the item and can only refund the cost of the item. Now I bought the item in…
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using a small claims court,
just wondered what the score is with MCOL, i have some issues with a company called http://www.tilesporcelain.co.uk/ regarding sending me damaged tiles, i had to pay a deposit for some replacement tiles and th company were going to refund me once they collected the damaged tiles. It took them a month to collect the tiles…
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Stupid Internet Consumer
Hi I wonder if anyone can help me. In Dec I saw an ad flash up on net for free trial detox tabs read everything and no mention of anything other than free trial so signed up (yes I know stupid,stupid!) gave card details for p&p (again stupid!) received tabs which I cant use as they have ingredient that I cannot eat and I…
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Laptop stolen can i check use somehow?
Hi all, my mate has had his laptop stolen, he'll get a replacement form his works, but he has (like us all) work and design stuff on it. Is there any way he can trace if someone is using his Microsoft office or other packages as they are all registered online? Thanks for any advice.
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Final demand for debt I didn't know I had!!
Hi guys... I moved house six months ago, so cancelled my gym membership by email. I said, I will assume this is all fine unless I hear nothing back - I heard nothing back, so assumed all was fine. My ex-housemate called me today and said I have a final demand for £64 from the gym for not paying the notice period for…
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Mobile phone faulty after 3 months - Littlewoods
Hi guys, I ordered a phone from Littlewoods in November and its been working fine up until now. When someone texts me I keep receiving the text up to 8 times! At first I just thought the person who text me kept accidentally resending it. But now its all my contacts! Also whenever I send or recieve a message or call the…
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Very - Buy Now Pay Later problem
I have just had my monthly statement from Very the new name for Littlewoods Direct. They have charged me £204.70 interest on a Buy Now Pay Later account. I phoned to ask why and was told that my last statement stated that the full amount was due to avoid interest (the amount on the account was £810.14) I had ignored it and…
