Television

Ellen1955

Hi all.

I bought a television from a national wholesaler approximately 20 months ago and the sound has gone awry. An independent engineer has inspected it and I've now got a report saying the cost of repair would be uneconomic.

The television came with a 12 month guarantee, but I read somewhere recently that under EU law there is a requirement for any item to meet a minimum lifetime standard, no matter what the guarantee might state.

I have not yet been in touch with the wholesaler, but would like some advice on how to proceed beforehand. The guarantee states........

"Please note that when you purchase goods from ....., we exclude (as far as permitted by law) any implied warranty, condition or other term as to quality and fitness for purpose. Instead, ..... gives you the following guarantees which apply in addition to ..... terms and conditons"

It then goes on to detail the 12 month guarantee.

Any advice would be appreciated.

neilmcl

What did the report say as to what the specific problem was? Ignore any mention of a EU directive. You have rights under the Sale of Goods Act 1979, for a possible repair, replacement or partial refund but the onus is on you to prove that fault is an inherent manufactiring one.

Esqui

Assuming it wasn't on a business transaction, given that you say it was a "national wholesaler". That causes all sorts of issues

ADAM001

http://forums.moneysavingexpert.com/showthread.html?t=2186009


Had the same problem myself recently,have a look at this thread.

Ellen1955

Thanks for the advice folks. I'll let you know how it goes.

Ellen1955

Ok, update.

I contacted the company (Makro) and was told that if I gave them the RNA code, I could bring the television into the store and they would let me take an equivalently priced one away.

The telly was a Bush 42in lcd, 499.99 and was inspected by an independent engineer. As it turns out, the engineer had to get the RNA code in order to confirm that the part was no longer available for that model, so I contacted him and got the code.

I took my telly along to Makro yesterday morning and got an LG 42in lcd priced at 499.99 and took it away with me, no problems at all.

Apparently the RNA code lets them apply to Bush for a credit against the telly.

Thanks for your advice folks and I hope this might help anyone else who is looking for a replacement telly, out of guarantee.