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TV knackered after 18 months any rights?
ADAM001
Posts: 134 Forumite
Hi guys,
Bought a tv in mar 08 from tesco,which today has gone faulty,the maufacturer says the warranty period is 12months and they gave me a number of a repair centre,but my wife swears when we bought it,the lady in Tesco said the warranty was 24months (i would be lying if i said i could remember) but,do i have any right to a replacement/repair? I think if a TV only lasts 18months and im then faced with a repair/replacement bill.... well i personally think its unfair,i paid £450.00 for it!!!!
Bought a tv in mar 08 from tesco,which today has gone faulty,the maufacturer says the warranty period is 12months and they gave me a number of a repair centre,but my wife swears when we bought it,the lady in Tesco said the warranty was 24months (i would be lying if i said i could remember) but,do i have any right to a replacement/repair? I think if a TV only lasts 18months and im then faced with a repair/replacement bill.... well i personally think its unfair,i paid £450.00 for it!!!!
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Comments
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no i didn't,i never take out extended warranty.0
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google search on "eu warranties on electrical goods" to find two year warranty.0
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Why? WHen the SoGA will provide greater protectiongoogle search on "eu warranties on electrical goods" to find two year warranty.
Someone will be along soon to explain your rights etc However it is now upto you to prove the fault was there from purchase if I remember correctly, Which you'll have to pay for.0 -
It is not a warranty and SOGA exceeds this anyway
SOGA gives up to 6 years BUT after the first 6 months the consumer must prove that the fault is inherent.http://europa.eu/scadplus/leg/en/lvb/l32022.htm
(17) Whereas it is appropriate to limit in time the period during which
the seller is liable for any lack of conformity which exists at the
time of delivery of the goods; whereas Member States may also provide
for a limitation on the period during which consumers can exercise
their rights, provided such a period does not expire within two years
from the time of delivery; whereas where, under national legislation,
the time when a limitation period starts is not the time of delivery of
the goods, the total duration of the limitation period provided for by
national law may not be shorter than two years from the time of
delivery;This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
google search on "eu warranties on electrical goods" to find two year warranty.
NO NO NO NO NO!!!!!!!!!!!!!!!!!
Why not tell the op more lies?
DO NOT give "advice" when you havnt the slightest what you are on about and are relying on the likes of the sun and the mirror tabloids.
Ignore that post OP
You need to google Sale of goods act 1979. That is where your rights lay.
It creates the implied terms of any B-C sale that the goods must be "of satisfactory quality" and "durable". This protection lasts UP TO 6 years, though you wouldnt expect a carton of milk to last six years would you so you cannot complain about that. It all depends on the price paid, the products nature, and where it was bought from. The act allows for 3 remedies, repair/replacement/refund (could be partial) and the RETAILER (as this is who your deal with under SOGA) has the discretion of which of the 3 to supply. Not you.
They may well ask you to prove the fault was inherent, as you have passed the 6 month period where the burden of proof is on them to dis-prove faults. For this you will have to pay for an engineers report showing the fault is inherent (dont worry, if your claim is successful you can claim the cost of this back.). Once you do this, the retailer will probably give you a repair (free) or if this is uneconomical to them a replacement.
Your next stop is Consumer Direct online. Give them a ring, they will back up what i have said and will inform you on actions to take (they may even step in and contact the retailer themselves. They will also provide template letters/emails that you can use.
You have a very very good chance of succeeding by the sounds of it. All depending on the report of course (to say the damage wasnt down to abuse basically).Back by no demand whatsoever.0 -
Ill give your advice a go and ill see what happens!!! will keep you all posted.0
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well for your next tv, pop on down to richer sounds. for 10 percent you can get a 5 year warrenty. so a 500 quid tv warrenty will cost 50 quid.
because it looks like you need one now mate.
Thanks for that by the way,but what i dont need is somebody gloating about the fact i didn't take out an extended warranty,which i think is a joke and a bloody rip off! If i pay in excess of £450.00 for an appliance,i think it more than reasonable to expect it to last more than 18months,extended warranty or not!!0 -
Right folks,
Sent a letter template from Consumer online and got a reply from Tesco yesterday,they have,as a goodwill gesture,offered me £180.00,what do you think folks? It still won't get me a new television,but its a start.0 -
Right folks,
Sent a letter template from Consumer online and got a reply from Tesco yesterday,they have,as a goodwill gesture,offered me £180.00,what do you think folks? It still won't get me a new television,but its a start.
I suppose if you look at it like this:
£450 originally spent
-180 refunded
=270 spent on tv which lasted 22 months or £12.27 per month
& now your in the same position as before you bought the tv (although you could probably get the same tv cheaper now)
Seems ok-ish to me, not amazing, but if it's worth the extra hassle I think you could probably get a bit more if you pursue it....0
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