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Rights with a washing machine
Hi, My sister purchased a washing machine from Currys 6 weeks ago. Last night it blew up! She phoned Currys and they informed her that because it is outside 28days, they will have to send out an engineer to examine the machine before repairing or replacing. Can they do this? She just wants her money back, but is she within…
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Please help Bought a car that broke in half hour of buying it..
Hi can anyone help please,I bought a used car from a well known garage part ex my old car for £500 and paid £3000 cash 20 mins after picking it up it started to go wrong it started revving away on its own a sounded really bad,When i rang the dealership and said i didn't want the car and wanted my money back or even…
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Amazon Marketplace Returns
Hi all. I have bought a couple of books via Amazon Marketplace .... just realised that I don't actually need them .... they haven't been delivered yet ... Can they be rejected under the DSR? Thanks Mark
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Currys Refund
My girlfriend bought me an LG home cinema- DVD player and surround sound speakers and she lovingly set it up for me coming home from work. The problem is its an older generation model, hence the price, so there is no way of getting virgin cable telly nor xbox 360 in surround sound. It doesnt have the necessary optical…
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phone not working
Hi i am looking for some advice for a friend. His phone is on contract and less then 1 year old but recently it stopped working completely, it will not turn on at all. it doesn't seem like there is anything wrong with the charger or the battery. Just would like to know if he could do anything other then buy a new phone. He…
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asda refusing to refund faulty top
I went to asda today to refund a jumper that I bought a few months ago. I had worn it and washed it several times but the last couple of times I put it on one of the sleeves felt really uncomfortable, I then noticed one arm was considerably longer than the other. Now I know it was only £6 but I have tops in my wardrobe…
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Garage complaint!!
Hi, As part of my breakdown cover, I was appointed sa local garage to come to get my car started. At the time, it wouldn't start so got towed. They kept it for 2 days and charged me £70 for whatever repairs they did, and delivery back to my house. The problem I have is that I paid the delivery driver the £70 in cash when…
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LA fitness putting fees up
Hi all MY husband and i took a contract out with this gym june 08. the term was for 18 months at £33 0% APR incl VAT. when the VAT went down to 15% out fees were never reduced Now when we've checked our bank today they have put the fees up to £38. we have had no prior notice of this, can they do this with out warning plus…
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"Baby Angels" website - refund query.
Before xmas I bought a product online from the "Baby Angels" website for my granddaughter. Baby Angels took the money from my credit card a/c but sent a completely different product to the one I had ordered. Because it was so close to xmas I was told to return it after the New Year when they would refund the original price…
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Cancellation Charges
Hi, I'm new to this so I apoogise if this has been asked before or if its in the wrong place. I was just hoping to get some advice, we are getting our carpets cleaned due to moving house, and I ordered a carpet cleaning company to come out tomorrow (saturday). Due to circumstances (landlord wanting to get his own company)…
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Best Approach To Claiming A Rebate
My partner and I are renting our house privately with the estate agent acting as the property management on the landlord's behalf. On January 14th our boiler broke down and I reported it the following day but we didn't get a visit from the plumber until Tuesday 18th. The estate agent's plumber said he'd have to get a part…
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3 Mobile took my money - help and advice please!
Hi there. In June 2007 I ordered a mobile phone through 'Dial-a-Phone' website. The mobile phone I ordered cost £150. When the money was drawn from my bank account, there was a duplicate amount withdrawn briefly, so £300 was withdrawn. This caused me to go overdrawn with my bank, but £150 was paid back quite quickly. Very…
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VAT increase on gym membership
Hi there. I wonder if you could give me some advice. In October of last year, I signed up for a 12 month membership with a gym. The agreement states that the 12 month membership costs £390, including VAT. This was to be paid by an initial instalment of £32.50, with the balance offered as interest-free credit, to be paid in…
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What do i do next??
Having looked through the site previously i sent a letter to Lowell requesting a copy of the CCA for an outstanding o2 account that i had been paying. A few days later i recieved this as a reply : We are in receipt of your recent written request for a copy of your executed credit agreement under section 77(1) and / or…
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Seagate hard drive failure in HP PC from Staples
Hi I have a PC which is still in warranty (until March). One day it just would not boot up. In the settings the hard drive wasn no longer recognised. I followed the HP instructions on their website and have communicated with HP. I have also found out there is a known problem with this particular hard drive - Seagate…
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How to complain to sky?
Hello I need to write to Sky because I cancelled their services (long story) but they have so far charged me for the service after I have cancelled twice. They took £55 out of my bank acct in Dec (I only had £35 to live on that month). Now they are sending me threatening letters about not paying £25. I have ill health and…
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Bailiff Letter - nothing to do with me - best course of action
Hi All, Just a quick post - hoping for some advice - I think common sense is probably telling me what to do, but never hurts to get some useful advice! :) I bought a house two years ago - and from that time have received a constant deluge of letters etc for the previous owners' business - initially, I felt kind and ran…
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Help with Littlewoods Debt please
Hi All, Bit of a long story sorry - I bought a laptop from Littlewoods (silly I know) The screen broke (wouldnt switch on) so I sent it back and they swapped it.... couple of months later, same problem again...... they sent it back with a smashed screen.... so eventually after recorder delivery letters etc, they sent me a…
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Witheld V5 docs
I have just bought a car, the finance company have said they are retaining the V5 until the car is paid off, can they do this, surely I need to be the registered keeper to tax and insure it.
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cancelled order - deposit lost - do we have to pay the remainder as demanded?
Hello sad situation is that over a year ago my daughters wedding was cancelled. All arrangements had to be cancelled and letters written advising suppliers of the dress, venue,cake, photographer etc of the situation. All suppliers very sympathetic and all kindly returning the deposits except the supplier of the dress. A…
